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Aps6 Case Management

3 weeks ago

Geelong, Australia HAYS Full time

x22 positions available | Work from home flex | Federal Government

**Your new company**

Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.

I am currently partnered with a Federal Government Agency in Geelong CBD who is seeking x22 APS6 Case Management Officers for a 12 month, full time temporary assignment.

**Your new role**

As the APS6 Case Management Officer, you will be required to provide technical, professional and operational support and advice in relation to complex problems. The APS6 Case Management Officer position is a team leadership position and will have delegated authority and decision-making for the team. Responsibilities will include:

- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

**What you'll need to succeed**

To succeed as the APS6 Case Management Officer, you will need:

- Experience resolving matters including case management, complaints or complex matters
- Team leadership, management or supervisory experience desired
- Demonstrated experience working with confidential and/or sensitive information
- An ability to follow procedures and legislation as well as an ability to investigate and obtain necessary information
- Experience preparing correspondence including written material
- Exceptional communication, both verbal and written
- IT proficiency including MS Office and CRM
- Experience in Disability sector highly regarded

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $60.26 + super, the opportunity for you to progress your career with this Federal Government Agency, working from home flexibility and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Team Manager

2802413