Key Account Manager/ Lounge Manager

1 day ago

Mascot, Australia Compass Group Australia Full time

**Key Account/ Sydney Lounge Manager**
**Sydney Airport based with oversight of Melbourne and Perth International Lounges**
- **Lead a dedicated team within a secure and inclusive environment that fosters your professional development and growth.**:

- **Exciting opportunity to contribute to our clients' premier Airport Lounges, delivering exceptional service and experiences.**:

- **Enjoy complimentary parking**
- _Compass Group Australia’s dedicated Airline Lounge business specialises in enhancing the travel experience with tailored services. We take pride in delivering five-star catering, meticulous cleaning, and exceptional concierge services in collaboration with our esteemed partner brands. By offering these premium services, we improve operational efficiency while fostering partnerships that prioritise sustainability. Our focus is on minimising the environmental impact of lounge operations. Join us in redefining the future of travel hospitality._

**The Position**:

- Collaborate with clients to understand their needs and contractual requirements, ensuring satisfaction and improved service delivery.
- Analyse service outcomes to identify improvement areas and enhance brand standards for memorable guest experiences and loyalty.
- Establish and maintain high operational standards through improvement plans for better business performance.
- Inspire your team by modelling exceptional service for First and Business Class guests, fostering a culture of excellence and inclusivity.
- Develop and implement strategies to enhance product and service quality within contract frameworks.
- Promote continuous improvement, innovation, and teamwork to drive organisational success and empower team members.
- Mentor team members for effective knowledge transfer and professional growth.
- Use financial insights to manage budgets, control costs, and enhance profitability.

***The Person**:

- Utilise your expertise in Occupational Health, Safety, and Environment protocols to ensure a secure workplace.
- Leverage experience in high-end hospitality and managing catering, bar, and cleaning teams in fast-paced settings.
- Demonstrate analytical skills and a proven history in budget management and cost efficiencies.
- Proficient in Microsoft Office and resource management, focusing on profit & loss to achieve financial targets.
- Foster a purposeful culture by promoting innovation and independent decision-making.
- Build and maintain successful business relationships at all levels through excellent communication and interpersonal skills.
- Function as an ambitious leader, experienced in personal development, staff training, and performance appraisals.

**_An ASIC security clearance will be required (We will provide)_**

**_ A flexible approach to your working hours will be required. Our Lounges are open 7 days a week._**

**The Benefits**
- Incentive programs
- Free parking
- Multitude of salary packaging options available to help your dollar go further.
- 12 weeks paid parental leave for primary carers.
- Opportunities for professional development and growth.
- Immediate access to 100+ retail discounts accessible from your mobile

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