Technical Customer Care Representative

3 days ago

Sydney, Australia Verizon Full time

***When you join Verizon**

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
*** What you’ll be doing...**

As a Verizon Connect Customer Care Representative, you will ensure our customers’ success through the delivery of our Tier 2 support functions.
- Answering customer questions about Verizon Connect products and services
- Researching or escalating cases needing additional attention to reach resolution
- Arranging device installs and/or service visits with Vendors on the customers behalf
- Helping customers solve problems using Verizon Connect solutions.

**Where you'll be working...**

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
*** What we’re looking for...**

You’ll need to have:

- Bachelor's degree or one or more years of work experience.
- Two or more years of Customer Service experience.

Even better if you have one or more of the following:

- Ability to manage difficult or emotional customers and build rapport.
- Ability to understand and escalate issues efficiently and appropriately.
- Experience in high technical aptitude for assimilating technical concepts and new technology.
- Ability to prioritize effectively within tight schedules and a fast-paced environment.
- Commitment to professionalism, follow-through andattention to detail abilities.
- Problem-solving skills,gathering andanalysing information skillfully.
- Very strong internet and computer skills.
- Ability to work flexible shifts, which may include early morning hours, late night hours, or weekend hours.
- Behavioral Competencies (e.g. planning, organizing, written/oral communication, adaptability, analytical reasoning, teamwork, detail orientation).
- Knowledge of auto-electrical installations/GPS tracking
*** Diversity & Inclusion**

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

**COVID-19 Vaccination Requirement**

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

  • Customer Care Representative

    15 hours ago

    Sydney, Australia DKSH Australia Pty. Ltd. Full time

    DKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances. We represent a...

  • Customer Care Representative

    2 weeks ago

    Sydney, New South Wales, Australia Covantec Full time $60,000 - $80,000 per year

    About ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our...

  • Technical Support Representative

    16 hours ago

    Sydney, Australia Dexcom Full time

    **About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS)**: AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical...

  • Customer Care Representative

    5 days ago

    North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Technical Sales Representative

    1 week ago

    Sydney, New South Wales, Australia Dolphin Solutions Full time $100,000 - $120,000 per year

    Join Dolphin Solutions (AU) Pty Ltd – We're HiringDolphin Solutions is seeking a motivated and skilled Technical Sales Representative to join our team. The successful candidate will be responsible for driving sales growth by leveraging technical expertise and building strong relationships with clients across Australia. This role is ideal for someone who...

  • Customer Care Representative

    2 weeks ago

    North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica**, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...

  • Technical Service Representative

    1 week ago

    Sydney, New South Wales, Australia Solenis Full time $60,000 - $120,000 per year

    Technical Service Representative High impact, autonomous roleTechnical and Soft skills capability Work for a global industry leader and be based in SydneyAttractive Salary Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that...

  • Customer Care Representative

    2 weeks ago

    North Sydney, Australia 6000130 Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...

  • Customer Care Representative

    5 days ago

    Sydney, Australia HILTI Full time

    **What's the role?**: We currently have an exciting opportunity to join our forward thinking Customer Service team based at our Corporate Office in Rhodes, Sydney! Reporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and...

  • Technical Sales Representative

    2 days ago

    Sydney, New South Wales, Australia Salexo Consulting Full time $105,000 - $130,000 per year

    About the CompanyMy client is a long-standing Australian manufacturer and supplier of high-quality hardware solutions used across the window, door, and interior fit-out sectors. With a strong reputation for reliability, innovation, and service excellence, they support builders, manufacturers, fabricators, trades, and retail partners nationally. Their product...