Customer Care Representative

2 weeks ago

Sydney, Australia DKSH Australia Pty. Ltd. Full time

DKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances.

We represent a collection of premium Lifestyle & Household brands such as Kambukka, Contigo, Zyliss, Oggi, Soma etc. We market a growing range of brands with eco-friendly and environmentally sustainable collections.
We are looking for a committed and enthusiastic Customer Care Representative to join our team. This is a full-time position located in our office based in Lane Cove, New South Wales.
As a Customer Care Representative, you will be responsible for the following:

- General customer service
- Answering customer telephone inquiries, orders, service needs, and responding to complaints
- Liaising with warehouses and transport providers to ensure orders are managed through delivery
- Maintaining a detailed and current work knowledge on DKSH products
- Maintaining filing of all sales related documentation daily

**Requirements for the role**:

- Minimum of 2 years’ experience in a customer service role or similar
- Qualification in customer service or related field (desirable)
- Experience in SAP is desirable, but it not essential
- Strong communication skills, both written and verbal
- Experience in CRM program is beneficial
- Strong command of the English language

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