Share Plan Officer

**Overview**

This role involves managing the administration of the Employee Share Plans for a portfolio of clients and support the Equity Plan Solutions (EPS) Client Relationship Managers with the management of Link’s relationship with its EPS clients

**Key Accountabilities and Main Responsibilities**
- Understand and deliver to client/employee expectations in the management of share plans
- Understand and represent Equity Plan Solutions vision and objectives
- Partnering with Team Leader and Manger of EPS on the identification of risks and the implementation of appropriate operational and procedural controls
- Maintain an in-depth knowledge of the client’s Employee Share Plans
- Develop expertise and awareness in all team members regarding
- transactional processes and procedures
- Client-plan level variations and associated risks
- delivery within client service level agreements
- internal quality control measures for the administration of share plans
- the maintenance of appropriate administration and processing records
- Reconcile accounts in an accurate and timely manner and in accordance with agreed service standards
- Ensure meeting efficiency and quality assurance targets ( Enlighten)
- Manage and coordinate incidental project requirements within EPS. The range of projects may include:

- system or procedural improvements or awareness
- client initiated tasks outside of daily operations
- periodic, regulatory projects (such as ATO reporting)
- user acceptance testing
- Prepare documents, correspondence, statements and reports for clients
- Continuous and proactive focus on recommendations that will yield improved operational efficiency, system enhancements, revenue opportunities or risk reduction
- Participate positively as a team member and contribute to the ongoing success of the Equity Plan Solutions Business

**Experience & Personal Attributes**
- A strong client service focus
- Work well under pressure
- Strong analytical and reconciliation skills
- Ability to teach and train team members regarding EPS systems
- Proactive, patient, persistent, enthusiastic, and committed
- The ability to research and resolve complex enquires and complaints
- Effective verbal and written communication skills, including negotiating skills
- Demonstrated ability to effectively prioritise work
- Demonstrate high level of initiative and motivation
- Flexible, able to meet demanding deadlines and work additional hours when required
- Problem solving skills
- A team player
- Advanced knowledge of MS Excel

**What’s it like to work here?**

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people. Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Supporting you along your journey to retirement, offering salary sacrificing via Superannuation
- Enabling you to plan for your families future via our paid parental leave scheme
- Wellness programs, including rewards and resourced tailored to support you and your family
- Providing a variety of employee discounts and services, including health insurance
- We'll enable you to work in a blended working environment via our FlexiWorks program
- Rewarding you for your hard work via our recognition program
- You'll even be paid to give back to the community via volunteer leave

**Whats Next?**

If you think you're a great fit, we'd love to hear from you. Just click on the **APPLY **button. Successful applicants will be required to complete background screening prior to commencement of this role. Please be aware that sponsorship is not available for this role.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom an