Associate Director, Complaint, Safety and Support Triage Services

• Reference number: 25614
• Term: Fixed term full time basis for three (3) years
• Remuneration: An attractive remuneration package will be negotiated with the successful candidate.
• Location: Gardens Point
• Open to: The position is open to applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Associate Director, Complaint, Safety and Support Triage Services to join Office of the Vice-President (Administration) and University Registrar, Administrative Division.

The Associate Director, Complaint, Safety and Support Triage Services provides leadership and specialist advice to the University in relation to complaints management, and compliance with external regulatory obligations including the National Higher Education Code to Prevent and Respond to Gender-based Violence (GBV Code). The position works closely with the Office of the Vice-President (Administration) and University Registrar, the Provost, the Chief People Officer, other senior leaders and existing specialist support areas within the University to develop, implement and maintain effective frameworks, systems and processes to receive, triage and manage issues involving interpersonal conflict, particularly those related to gender-based violence and racism.

We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Office of the Vice-President (Administration) and University Registrar supports the day-to-day management of the business of the University Registrar and provides a central point of contact for the various stakeholders of the Administrative Division and in regard to matters within the University Registrar's portfolio..

What you need to succeed

1. Education, training and/or experience equivalent to postgraduate qualifications in Law, Business Administration, Human Resources, or Public Health, or a relevant field together with extensive relevant experience.
2. Demonstrated experience providing high-level advice to senior leadership on compliance and risk management.
3. Demonstrated capability in leading the management and triage of complex matters and interpersonal-focussed complaints, and trauma-informed and person-centred case resolution.
4. Proven ability to lead and manage teams, and to drive cultural and systemic change across a large and diverse organisation.
5. Demonstrated practical experience in collecting, managing, analysing and reporting on sensitive data.
6. Demonstrated experience in drafting documentation including detailed submissions and reports to committees, government, and other external bodies.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation.
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Queensland University of Technology - Associate Director, Complaint, Safety and Support Triage Services

Job opens: 20-Oct-2025

Applications Close: 29-Oct-2025 at 11.30pm