Current jobs related to Campaign and Incident Lead - Melbourne - AustralianSuper

  • Campaign Lead

    4 weeks ago

    Melbourne, Australia Accpa Full time

    The Communications and Corporate Affairs (CCA) Group builds and leverages media and strategic stakeholder relationships to improve awareness and understanding of ASIC’s mandate and outcomes. It manages external, digital and internal communications, and delivers ASIC’s consumer education and Moneysmart. This role sits in the Corporate Affairs team in the...

  • Incident Monitoring Lead

    1 day ago

    Melbourne City Centre, Australia HAYS Full time

    An Incident Monitoring Lead job in Melbourne with a statutory authority. **Your new company** A statutory authority responsible for protecting the environment. You’ll work in the Science Division based in Melbourne. **Your new role** Reporting to the Manager, you’ll: - Lead and manage a team responsible for providing scientific response services...

  • Marketing Campaign Lead

    1 day ago

    Melbourne, Australia Shell Energy Full time

    15 Month Fixed Term Contract - Join a high performing, collaborative team with a great culture - Flexible work options with a competitive salary **The world’s biggest challenge needs you, here.** Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading...

  • Campaign Initiative Lead

    5 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 44407 **Department**: AR Marketing Go To Market **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building...

  • Lead Lifecycle Campaign Planner

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time $80,000 - $120,000 per year

    Our PurposeAt Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...

  • Incident Manager

    5 days ago

    Melbourne, Australia capital.com Full time

    Incident Manager We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are...

  • Incident Manager

    1 week ago

    Melbourne, Australia capital.com Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are seeking a dynamic...

  • Stakeholder Lead

    1 day ago

    Melbourne City Centre, Australia Sustainability Victoria Full time

    VPS5.1 - Fixed term to 30/6/24 About the role The Stakeholder Lead - Campaigns role will use their expertise stakeholder engagement to assist in the successful delivery of complex, high-profile social and behaviour change campaigns that deliver on government policy and organisational strategic outcomes. This role has a primary focus on local government and...

  • Campaign Analytics Lead

    2 weeks ago

    Melbourne, Australia Flybuys Full time

    **Work options**: Hybrid **About Us** We’re known for being the country’s most popular rewards program, helping Australian’s get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also...

  • Incident Analyst

    1 day ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Review and analyse incidents across the prison system.**: - **Ongoing, Full-Time Opportunity.**: - **COG Grade 3: $97,563 - $105,427 plus superannuation.** The Department of Justice and Community Safety is seeking an **Incident Analyst** to provide a critical role within the System Performance Branch. **About the Business Unit** Corrections Victoria...

Campaign and Incident Lead

2 weeks ago

Melbourne, Australia AustralianSuper Full time

We are Australia’s largest superannuation fund, here to help members achieve their best possible retirement outcome. We create meaningful value for members and our communities through our diverse workforce of high performing, motivated employees, based across Australia.
**Your new team**
Our Member Experience group is a passionate and dedicated team who strive for innovative outcomes in new and exciting ways, striving to continually improve the multi-platform and multi-channel experiences of AustralianSuper members. Our shared purpose is singular and clear. Every day and in different ways we are inspired by the challenging and fulfilling work of improving financial outcomes of members.

**Your new role**
This is a newly created role within a newly formed team, supporting our Contact Centre strategy. As the Campaign and Incident Lead you will be responsible for oversight and co-ordination of Fund driven initiatives within the Contact Centre. You will collaborate closely with our Contact Centre provider and key internal stakeholders to ensure you have a holistic view of all Contact Centre activity, some including product launches, marketing communications, internal change and keeping and detail schedule of all. A key part of this role is having oversight of Incident Management and updating the Fund GRC system.
**Some duties and responsibilities include, but not limited to**:

- Help define and influence the desired member experience, driven by insights across key member segments, member research and member data
- Manage the transfer of campaign information and reference material to the contact centre as well as data to the outbound team to support BAU and campaign activity
- Utilise reporting and data to identify areas of improvement and systemic issues across both initiatives and BAU operations
- Ensure contact centre campaigns positively support member engagement by delivery bring the brands voice to life, meeting member needs and maintaining evaluation models to assess campaign effectiveness
- Oversight of incident management and controls including updating the GRC and consulting with contact centre teams / colleagues to ensure timely confirmation of incident remediation and prevention activities that meets compliance obligations and Co-ordinating and scheduling briefings and training with Contact Centre where required

**What you’ll need**
- Strong Contact Centre experience, 5+ years ideally driving and assessing processes, managing campaigns, and implementing initiatives
- Knowledge and understanding of business analyse, process improvement and project management
- Demonstrated experience in Incident Management
- Strong stakeholder management, communication, and negotiation skills
- Ability to organise and prioritise to successfully deliver projects on time
- RG146 ideal but not essential

**What you’ll get in return**
You will be working with a People Leader who values and supports your personal growth, in a growing, dynamic, and authentic organisation that promotes integrity and puts members first.
We are proud to be a WGEA certified Employer of Choice for Gender Equality (since 2012). We are committed to the recruitment, development, and support of a diverse workforce into an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you.
All roles can flex at AustralianSuper, and we are happy to discuss what this can look like for you. Please talk to us about the flexibility you are seeking, and we will explore what is possible for this role.
Other benefits include a competitive salary, genuine flexible working arrangements, income protection insurance and generous leave entitlements.
**What’s next**
**_Progress, powered by purpose._**:

- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you._

*The AustralianSuper Story
*

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.
We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.