Customer Service Representative

Build your Career with an Industry Leader
Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.
About the role
We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Sydney plant.
In this exciting and fast-paced role, you’ll be the key link between our Sales Representatives and the shipment of goods, ensuring a seamless customer journey from start to finish. You’ll build deep product and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.
This is a fantastic opportunity for someone with a strong customer-centric mindset who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.
**In this exciting and variable role, you will**:

- Provide excellent customer service throughout our customers journey here at MCC.
- Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers.
- Completes non-compliance reports as required.
- Handle numerous orders simultaneously and follow their pathway to different situations.
- Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.

About you
- Intermediate proficiency personal computer skills using the windows operating system.
- Ideally you will have experience in customer service within the manufacturing industry.
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Excels in organisation & time management skills and is flexible & adaptable to changing workload.
- Familiarity with CRM software or other customer support tools

The benefits
- Competitive remuneration
- Free onsite parking
- Local & global career opportunities
- Employee Assistance Program (EAP), a free confidential support service
- Employee referral program, our employees are rewarded for helping us find great talent
- Reward & recognition programs aligned to our values and with high performance.
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Diversity & Inclusion
At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.