Customer Service Representative

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

**Arjo Australia - Great Place to Work Certified May 2024 and Best Workplaces in HealthCare & Social Assistance 2024**
- 97% of our employees said that when they joined the company, they are made to feel welcome.
- 97% of our employees feel they are treated fairly regardless of their sexual orientation.
- 95% of our employees feel they are treated fairly regardless of their gender or race.
- 95% of our employees are proud to tell others they work here.

**Empowering careers at ARJO**

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

**What is the Opportunity?**

A great opportunity now exists for an enthusiastic and professional **Customer Service Representative** to join our high achieving team based in Pemulwuy NSW. This is a full-time, permanent role.

The purpose of the Customer Service Representative role is to provide support via all forms of communication to the Arjo customers and clients across Australia & New Zealand. The Customer Service team works collaboratively with Sales, Operations and Aftermarket.

**We are looking for a person to**:

- Liaise with Sales, Aftermarket, Operations and customers to identify and respond to customer expectations.
- Develop and establish a thorough understanding of Arjo products, features and brand.
- Be a role model for company culture. Present the customer with a professional and helpful corporate image.
- Answer incoming calls in a prompt and efficient manner and respond to requests in a knowledgeable and helpful approach ensuring customer satisfaction
- Sales orders entered into the system in an accurate, efficient and effective method.
- Handle distributor requests, customer queries and general customer support.
- Assist the sales team with quoting tasks upon request.
- Work with and assist Inside Sales with quotes, rental and sales enquiries.
- Creating/Maintaining department Standard operating procedures and work instructions as needed.
- Capturing and escalating any reported or identified adverse events to Manager or Quality Department.

**The skills you will need**:

- Administration and Customer Service skills
- Team player
- Ability to think outside the box and problem solve
- High level of communication skills both written and over the phone
- Medical industry or SAP experience not essential, but would be a bonus

**Benefits**

We offer **competitive remuneration** with the prospect of building a long-term career, whilst encouraging growth and leadership within this global company.

**Why diversity matters to us**
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Successful applicants will be required to undergo relevant **reference checks**, **national police and a pre-employment medical check (including a drug & alcohol screening) **prior to appointment.

**About Arjo**

**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.