Helpdesk Support Officer

3 days ago

Rhodes, Australia IRI Worldwide (Australia) Full time

**So, why Circana?**

We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;
- Flexibility with the hours you work, and where you work them
- Employee training and continuous development programs
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- Summer half days
- “Me” Days
- Free onsite gym and swimming pool

**Key responsibilities**:

- First point of contact for client queries
- Troubleshoot and triage
- Process service requests as they arrive and escalate
- Identify and assess client needs to achieve satisfaction and provide consistent high levels of customer service
- Build sustainable relationships and trust with clients through open and interactive communication
- Escalate complaints, provide appropriate communication and alternatives within the time limits, following up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Liaise with internal departments when required - Have a professional understanding of the importance of representing IRI to our clients in a positive way
- Continual improvement of process and client satisfaction
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

**We’re looking for**:

- Experience working in a help desk environment
- Microsoft Office Excel, Outlook, Explorer
- Excellent interpersonal skills: such as telephony skills, communication skills, active listening, and client care
- Ability to multi-task, adapt to changes quickly and work under pressure
- Passion about delivering exceptional outcomes for our clients
- Excellent verbal communication skills and an enthusiastic, confident nature
- Strong written and communication skills
- Hands-on approach, ability to prioritise your day in a fast-paced environment
- Proactive in contributing new ideas
- Keen eye for detail with a can-do attitude
- Sound time management and organization skills
- Ability to work on competing priorities

**Interested?**

Please note, we can only consider Australian/NZ citizens or permanent residents.

  • IT Support Technician

    2 weeks ago

    Rhodes, Australia Computergate Full time

    The Band 1 - Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all...

  • Team Support Officer

    2 days ago

    Rhodes, Australia Beneco Full time

    Up to $65K Base (Pro-Rated) - Part-time 9 am -3 pm (negotiable) 5 days a week - Based in Rhodes / 1 day WFH - Team Support - Be part of a Team of 6 **Join Beneco as a Business Support Officer** At Beneco, we’re all about people. We value collaboration, integrity, and creating an environment where everyone can thrive. We’re looking for a Business...

  • Office Manager

    2 days ago

    Rhodes, Australia Perfection Fresh Australia Full time

    **Introduction**: Join a dynamic, fast-moving business that helps bring Australia’s best fresh produce to market at a great, central Sydney location. We’re looking for an experienced, confident and down-to-earth Executive Assistant / Office Manager to support our CEO and leadership team, and to keep our Rhodes office running seamlessly. This is a...

  • Team Support Officer

    1 day ago

    Rhodes NSW, Australia Beneco Full time $60,000 - $90,000 per year

    Up to $65K Base (Pro-Rated)Part-time 9 am –3 pm (negotiable) 5 days a weekBased in Rhodes / 1 day WFHTeam Support – Be part of a Team of 6Join Beneco as a Business Support OfficerAt Beneco, we're all about people. We value collaboration, integrity, and creating an environment where everyone can thrive. We're looking for a Business Support Officer to join...

  • Office Manager

    1 day ago

    Rhodes, New South Wales, Australia PERFECTION FRESH AUSTRALIA Full time $60,000 - $120,000 per year

    Introduction:Join a dynamic, fast-moving business that helps bring Australia's best fresh produce to market at a great, central Sydney location.We're looking for an experienced, confident and down-to-earth Executive Assistant / Office Manager to support our CEO and leadership team, and to keep our Rhodes office running seamlessly.This is a hands-on,...

  • Support Coordinator

    2 weeks ago

    Rhodes, Australia LLS Australia Full time

    In this role, you will be responsible for assisting National Disability Insurance Scheme (NDIS) participants to reach their goals. The role focuses on the delivery of Support Coordination to NDIS participants. Support Coordination includes the delivery of capacity-building support to participants, nominees and their families in engaging reasonable and...

  • Invoicing Officer

    2 days ago

    Rhodes, Australia Consolidated Property Services Full time

    **Company Description** Who is BIC Consolidated?** We are a professional commercial cleaning business with 6,000+ employees who have been in operation for over 45 years. We pride ourselves on the great relationships we have with our staff and our clients; we set ourselves apart because we truly care and have a major focus on the development and recognition...

  • Invoicing Officer

    7 days ago

    Rhodes, Australia BIC Consolidated Full time

    **Company Description** Who are BIC Consolidated?** We are a national, professional commercial cleaning business that have been around for over 45 years. We pride ourselves on the great relationships we have with our clients and staff; we set ourselves apart because we truly care and have a major focus on the development and recognition of our most valued...

  • Sustainability Officer

    1 week ago

    Rhodes, New South Wales, Australia BIC Consolidated Full time $90,000 - $120,000 per year

    About BIC ConsolidatedBIC Consolidated is a leading provider of cleaning services and we are looking for dedicated Sustainability Officer who can join our head office team in Rhodes.The RoleWe are seeking a proactive and skilled Sustainability Officer to join our ESG team. Reporting to the General Manager – ESG, this role will lead and support a wide range...

  • Office Coordinator

    7 days ago

    Rhodes, Australia Haylo People Full time

    First point of contact for all stakeholders for lodging claims - Opportunities to progress within the organisation - Salary up to $75,000 + Super Our client a reputable insurer is looking for an Office Coordinator to join their claims team. Fantastic opportunity for someone who is looking to start a career within insurance and is looking to grow and...