Team Leader, Resolutions
6 days ago
**Overview**:
**Work type**:Full Time - Fixed Term
**Salary**:$113,022 - $136,747
**Grade**:VPSG5
**Occupation**: Customer Service/Call Centre
**Location**: Melbourne
**Reference**: 7446
**About the Role**
Reporting to the Senior Manager Complaints and Complex Cases, the role is responsible for establishing and operationalising ST Vics new end to end complaints management function to transform the way that ST Vic responds to complaints and feedback from our customers and the community
The responsibilities of the Team Leader, Resolutions will include, but are not limited to:
- Establish, oversee and continuously improve ST Vics new end to end complaint’s function
- Using our data, test new approaches to complaints management, evaluating the effectiveness of those approaches and integrating successful changes into the complaints SOP
- Recruit and upskill a new temporary team to establish our new complaint’s function
- Lead, mentor, and develop a high-performing team, ensuring accountability, high levels of cohesion, continuous improvement and are delivering on the services required
We are looking for someone with
- Well honed leadership skills
- Proven experience in Customer Service or a related field
To access the Position Description, click here
**Further Information**
**How to Apply**
**Applications close at midnight 27 May 2025**
Applications close Tuesday 27 May 2025 at 11.59PM
Posted 13 May 2025
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