El1 Case Management Team Leader

7 days ago

Brisbane, Australia Talent International Full time

australia brisbane contract negotiable**About the company**:
Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. This role will see you join an organisation that values a positive contemporary attitude to disability.

**About the Role**:
The EL1 Assistant Director Case Management is accountable under broad direction to undertake very complex work that delivers quality outcomes across the Administrative Appeals Tribunal (AAT) functions of the Agency.

Responsibilities of the role include but are not limited to:

- Undertaking case management of highly complex AAT matters and analysing to develop recommendations for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations, Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings,
- Assessing and responding to priority and risks, including risk to the participant, Scheme sustainability and the Agency.
- Contributing to the preparation of reports, business cases, meeting submissions and correspondence.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
- Leading and contributing to strategic projects and policy development processes.
- Leading development of and contribution to Ministerial and Parliamentary briefs.
- Leading a team and/or a scope of work, including mentoring, supervising, training and supporting junior Case Managers.

**Skills and experience required**:

- Previous experience working in tribunal or legal case work environment, highly favourable.
- Demonstrated success leading, managing, and coaching teams
- Exceptional communication, interpersonal, and conflict resolution skills
- End-to-end complex case management experience, required
- The successful applicant must be willing to undergo thorough pre-employment checks, including, National Police Check
- Due to working arrangements, Australian Citizens need only to apply.

**How to apply**:

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