Service Desk Technician

5 days ago


Hobart, Tasmania, Australia The Friends' School Full time $60,000 - $80,000 per year

Join Our Community at The Friends' School - Hobart

The Friends' School, Hobart, is a leading Independent School in Tasmania offering a globally focused, high-quality education from Early Learning to Year 12. Guided by the Quaker values of Integrity, Simplicity, Equality, and Peace, we foster an inclusive, supportive and welcoming environment where students and staff alike can thrive.

At Friends', we believe in lifelong learning - not just for our students, but for our staff as well. A career with us means becoming part of a dynamic community that values collaboration, personal growth and meaningful contributions. Whether in the classroom or beyond, our team plays a vital role in shaping the future through education, innovation and care.

If you're looking for a workplace that inspires, challenges, and supports you, we invite you to explore the opportunities at The Friends' School. Here, your work matters - not just to our students, but to the wider community and the world.

Why Work at The Friends' School?

At The Friends' School, we value our staff as much as our students. As part of our team, you'll enjoy a supportive and inclusive workplace with a strong focus on wellbeing, professional growth, and work-life balance. We offer:

Wellbeing – Free Employee Assistance Program, annual flu vaccinations and wellbeing initiatives. No cost use of Friends Health & Fitness (conditions apply).

Financial & Leave Benefits – Salaries are exclusive of super. Staff discounts on school fees. Paid parental leave, priority childcare access.

Professional & Community Engagement – Induction programs, social events and opportunities to contribute to outreach programs like Relay for Life, Loui's Van and Red Cross Blood Donation.

More information on our community can be found on our Friends' School website.

Join us and be part of a school that truly values its people.

About the Role

The Friends' School is seeking a motivated and service-oriented Service Desk Technician to join our Information Services team.

This role provides the first point of contact for Information Services requests, assisting staff and students across multiple campuses. You will provide support face-to-face at the service desk, respond to inbound calls, and manage requests with professionalism and care.

The Service Desk Technician will deliver Level 1 support, with the ability to escalate issues where required, and will play a key role in maintaining the smooth operation of technology across the School. Success in this role requires strong technical skills, clear communication, and a genuine commitment to customer service.

Key Focus Areas
  • Provide first-line technical support for students and staff, ensuring timely resolution or escalation of issues.
  • Repair, configure and maintain School devices including laptops, iPads, desktops, printers, and audio-visual equipment.
  • Support deployment of approved software and maintain accurate asset records.
  • Assist staff and students with the effective use and care of ICT systems.
  • Contribute to documentation of standard procedures and record solutions to common issues.
  • Adhere to child safeguarding and information security responsibilities at all times.

A full outline of responsibilities is provided in the Position Description.

Essential Qualifications
  • Current Tasmanian Registration to Work with Vulnerable People (employment category).
  • A current National Police Check (less than 6 months old).
Desirable Skills and Experience
  • Certificate IV in Information Technology (or equivalent, completed or in progress).
  • Experience with Apple MacOS and iOS, Microsoft Windows, and Office 365.
  • Knowledge of or willingness to learn Google Workspace, JAMF Pro, ITSM software, and ITIL service desk processes.
  • Strong interpersonal and communication skills, with the ability to provide constructive and friendly support.
  • Highly motivated, flexible, and committed to professional growth.
  • Previous experience in an educational environment will be highly regarded.
How to Apply

To apply, please submit the following:

  • A cover letter that clearly addresses the Selection Criteria items (3,4,6 & 7) as outlined in the Position Description.
  • An updated resume outlining your relevant qualifications and experience.

Click the Apply button to start your recruitment journey with us



  • North Hobart, Tasmania, Australia The Friends' School Full time $104,000 - $130,878 per year

    Posted: 05/09/2025Closing Date: 05/10/2025Job Type: Ongoing - Part TimeLocation: The Friends' School, North HobartJob Category: Information TechnologyJoin Our Community at The Friends' School - HobartThe Friends' School, Hobart, is a leading Independent School in Tasmania offering a globally focused, high-quality education from Early Learning to Year 12....


  • Hobart, Tasmania, Australia Rentokil Initial Full time $60,000 - $80,000 per year

    Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff?Do you enjoy giving great customer service?Do you have great attention to detail?We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis, servicing all...


  • Hobart, Tasmania, Australia Eagers Automotive Full time $45,000 - $60,000 per year

    At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.The Company Motors Hobart is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car...


  • Hobart, Tasmania, Australia Tassal Group Limited Full time $65,000 - $85,000 per year

    Do you want a role that gets you out of the office, gets you involved and resolving problems to a high standard? If so, apply nowWhat's in it for you?Career Progression - An opportunity to join a great company and develop within TassalSee the Tassal sites - A great chance to travel across Tassal and see our sites in some of the most beautiful parts of...


  • North Hobart, Tasmania, Australia Eagers Automotive Full time $45,000 - $65,000 per year

    The Company Motors Hobart is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.  About the Role Motors...


  • Hobart, Tasmania, Australia Leading Crane Services Full time $90,000 - $120,000 per year

    Company DescriptionLeading Cranes is a 100% Australian-owned and operated company with a team of experienced overhead crane experts ensuring your cranes are compliant, safe, and reliable. We provide solutions for all lifting needs, including the supply, installation, and maintenance of cranes and hoists, as well as engineering and specialist services. Our...

  • Pest Technician

    2 weeks ago


    Hobart, Tasmania, Australia Ecolab Pty Ltd Full time $60,000 - $80,000 per year

    About Ecolab:Ecolab is the global leader in hygiene and water technologies. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.  Through our Pest Elimination division, we provide businesses with customized pest management solutions that help to protect brand reputation, ensure regulatory compliance, and...

  • Pharmacy Technician

    3 days ago


    Hobart, Tasmania, Australia ChenMed Full time $55,000 - $65,000 per year

    We're unique.  You should be, too.We're changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to...


  • Hobart, Tasmania, Australia TIB Systems Pty Ltd Full time $60,000 - $80,000 per year

    Service Technician - Hospitality ServiceJoin a Team That Keeps Tasmania's Hospitality FlowingAre you a hands-on problem solver who enjoys variety, independence, and working with cutting-edge hospitality systems? This is your chance to join a respected Tasmanian-owned business where your technical skills will make a real impact across the state's vibrant...

  • Technician

    3 days ago


    Hobart, Tasmania, Australia Lexus of Perth Full time $60,000 - $80,000 per year

    Lexus as a brand has a reputation for offering luxury combined with incredible reliability and most importantly an amazing customer experience.In order to deliver this level of service to our customers on a daily basis it takes a dedicated specialist team who all share the same passion for quality workmanship, attention to detail, and the ability to follow...