Service Desk Technician

4 days ago


Hobart, Tasmania, Australia The Friends' School Full time $60,000 - $80,000 per year

Join Our Community at The Friends' School - Hobart

The Friends' School, Hobart, is a leading Independent School in Tasmania offering a globally focused, high-quality education from Early Learning to Year 12. Guided by the Quaker values of Integrity, Simplicity, Equality, and Peace, we foster an inclusive, supportive and welcoming environment where students and staff alike can thrive.

At Friends', we believe in lifelong learning - not just for our students, but for our staff as well. A career with us means becoming part of a dynamic community that values collaboration, personal growth and meaningful contributions. Whether in the classroom or beyond, our team plays a vital role in shaping the future through education, innovation and care.

If you're looking for a workplace that inspires, challenges, and supports you, we invite you to explore the opportunities at The Friends' School. Here, your work matters - not just to our students, but to the wider community and the world.

Why Work at The Friends' School?

At The Friends' School, we value our staff as much as our students. As part of our team, you'll enjoy a supportive and inclusive workplace with a strong focus on wellbeing, professional growth, and work-life balance. We offer:

Wellbeing – Free Employee Assistance Program, annual flu vaccinations and wellbeing initiatives. No cost use of Friends Health & Fitness (conditions apply).

Financial & Leave Benefits – Salaries are exclusive of super. Staff discounts on school fees. Paid parental leave, priority childcare access.

Professional & Community Engagement – Induction programs, social events and opportunities to contribute to outreach programs like Relay for Life, Loui's Van and Red Cross Blood Donation.

More information on our community can be found on our Friends' School website.

Join us and be part of a school that truly values its people.

About the Role

The Friends' School is seeking a motivated and service-oriented Service Desk Technician to join our Information Services team.

This role provides the first point of contact for Information Services requests, assisting staff and students across multiple campuses. You will provide support face-to-face at the service desk, respond to inbound calls, and manage requests with professionalism and care.

The Service Desk Technician will deliver Level 1 support, with the ability to escalate issues where required, and will play a key role in maintaining the smooth operation of technology across the School. Success in this role requires strong technical skills, clear communication, and a genuine commitment to customer service.

Key Focus Areas
  • Provide first-line technical support for students and staff, ensuring timely resolution or escalation of issues.
  • Repair, configure and maintain School devices including laptops, iPads, desktops, printers, and audio-visual equipment.
  • Support deployment of approved software and maintain accurate asset records.
  • Assist staff and students with the effective use and care of ICT systems.
  • Contribute to documentation of standard procedures and record solutions to common issues.
  • Adhere to child safeguarding and information security responsibilities at all times.

A full outline of responsibilities is provided in the Position Description.

Essential Qualifications
  • Current Tasmanian Registration to Work with Vulnerable People (employment category).
  • A current National Police Check (less than 6 months old).
Desirable Skills and Experience
  • Certificate IV in Information Technology (or equivalent, completed or in progress).
  • Experience with Apple MacOS and iOS, Microsoft Windows, and Office 365.
  • Knowledge of or willingness to learn Google Workspace, JAMF Pro, ITSM software, and ITIL service desk processes.
  • Strong interpersonal and communication skills, with the ability to provide constructive and friendly support.
  • Highly motivated, flexible, and committed to professional growth.
  • Previous experience in an educational environment will be highly regarded.
How to Apply

To apply, please submit the following:

  • A cover letter that clearly addresses the Selection Criteria items (3,4,6 & 7) as outlined in the Position Description.
  • An updated resume outlining your relevant qualifications and experience.

Click the Apply button to start your recruitment journey with us



  • North Hobart, Tasmania, Australia The Friends' School Full time $104,000 - $130,878 per year

    Posted: 05/09/2025Closing Date: 05/10/2025Job Type: Ongoing - Part TimeLocation: The Friends' School, North HobartJob Category: Information TechnologyJoin Our Community at The Friends' School - HobartThe Friends' School, Hobart, is a leading Independent School in Tasmania offering a globally focused, high-quality education from Early Learning to Year 12....


  • Hobart, Tasmania, Australia Interact IT Full time $60,000 - $90,000 per year

    Service Delivery Technician – Elevate Client OutcomesBring your tech skills and service mindset to Interact IT's Operations team. Reporting to our Service Delivery Manager, you'll resolve the trickier stuff, Deliver quality to our clients, steady the ship during spikes, and work within a team.Key ResponsibilitiesOwn advanced incident resolution and ...


  • Hobart, Tasmania, Australia Rentokil Initial Full time $60,000 - $80,000 per year

    Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff?Do you enjoy giving great customer service?Do you have great attention to detail?We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis, servicing all...


  • Hobart, Tasmania, Australia Rentokil Initial Full time $50,000 - $80,000 per year

    Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? Do you enjoy giving great customer service? Do you have great attention to detail? We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis, servicing...


  • Hobart, Tasmania, Australia Tesla Full time

    OverviewJoin to apply for the Vehicle Service Technician, Hobart role at Tesla.As a Tesla Service Technician, you will uphold Tesla's exceptional Service standards and deliver an impeccable service experience to Tesla customers while working on vehicles such as Model S, Model X, Model 3 and beyond. This is a hands-on technical role involving world-leading...


  • Hobart, Tasmania, Australia Tesla Full time

    OverviewJoin to apply for the Vehicle Service Technician, Hobart role at Tesla.As a Tesla Service Technician, you will uphold Tesla's exceptional Service standards and deliver an impeccable service experience to Tesla customers while working on vehicles such as Model S, Model X, Model 3 and beyond. This is a hands-on technical role involving world-leading...


  • Hobart, Tasmania, Australia Eagers Automotive Full time $45,000 - $60,000 per year

    At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.The Company Motors Hobart is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car...

  • Pathology Technician

    4 weeks ago


    Hobart, Tasmania, Australia Service Tasmania Full time

    OverviewThe Team: Royal Hobart Hospital is Tasmania's largest hospital, and the Molecular department is a multidisciplinary team providing a statewide testing service across Haematology/Oncology, Infectious Diseases and Public Health. We work closely together to focus on development and innovation in molecular testing to serve the growing needs of our...

  • Pathology Technician

    4 weeks ago


    Hobart, Tasmania, Australia Service Tasmania Full time

    OverviewThe Team: Royal Hobart Hospital is Tasmania's largest hospital, and the Molecular department is a multidisciplinary team providing a statewide testing service across Haematology/Oncology, Infectious Diseases and Public Health. We work closely together to focus on development and innovation in molecular testing to serve the growing needs of our...

  • Laboratory Technician

    3 weeks ago


    Hobart, Tasmania, Australia Service Tasmania Full time

    The Team:The Preanalytics Team operates within Pathology Services at the Royal Hobart Hospital, Tasmania's largest public pathology provider. This dynamic and multicultural group plays a critical role as the "gatekeepers" of pathology samples. Their responsibilities include:Receiving, accessioning, and data entryof specimens for diagnostic...