Human Resources Operations Manager

16 hours ago

Heatherton, Australia Access Telehealth Full time

**Work options**: Hybrid
**Are you a seasoned HR leader ready to shape the people function of a fast-growing, purpose-driven healthcare organisation?** Access Telehealth is seeking a proactive, strategic, and hands-on **Human Resources Operations Manager** to lead and elevate our HR operations across a diverse, national workforce.

**About Us**

At Access Telehealth, we’re on a mission to improve health outcomes by connecting people with the care they need — wherever they live. From aged care and general practice to allied health and specialist care, we support clinicians and communities across Australia through innovative telehealth solutions and strong clinical governance.

With over 170 internal staff and 100+ clinical contractors, we’re growing rapidly and need a strong HR leader to ensure our systems, processes, and people practices scale with us.

**The Role**

As **HR Operations Manager**, you will play a central role in overseeing all HR operations, payroll coordination, and compliance functions, while acting as a key business partner to our Practice, Nursing, and Executive teams.

You will:

- Lead end-to-end HR operations including onboarding, offboarding, variations, and employee lifecycle processes
- Manage and enhance HRIS systems and ensure clean, compliant employee and contractor records
- Oversee payroll delivery and statutory compliance (in collaboration with internal/external providers)
- Guide managers on employee relations matters and lead incident and case management
- Drive internal communications, engagement initiatives, and the reward and recognition program
- Champion system improvements, automation, and continuous process refinement
- Partner with the Executive GM of Clinical & Customer Strategy, CFO, and external HR advisors on complex issues and strategic people projects

**Who We’re Looking For**
- You’re a capable and credible HR leader who thrives in fast-paced environments, with:

- 7+ years’ experience in HR operations or leadership roles (150+ employee organisations)
- Strong working knowledge of Fair Work, payroll legislation, and compliance obligations
- Hands-on experience managing payroll or working closely with payroll teams
- A collaborative, solution-focused mindset with high attention to detail
- Excellent interpersonal and communication skills - able to coach, lead, and influence
- Proficiency with modern HRIS systems (we use Employment Hero) and process improvement

**Bonus Points For**:

- Experience in the healthcare, allied health, or telehealth space
- Familiarity with hybrid contractor/employee workforce models

**Why Join Us?**
- Be part of a company that’s reshaping healthcare access across Australia
- Join a supportive, values-led team where your expertise will be respected and relied on
- Hybrid work flexibility with regular team collaboration in Heatherton
- Help shape the next phase of our growth through better people systems and culture

**Our Values in Action**

We’re looking for someone who reflects our values:

- ** Connection** - You bring people together and build trust
- ** Integrity** - You act with honesty, accountability, and clarity
- ** Innovation** - You’re always looking to improve how we do things
- ** Care** - You prioritise people and culture in every decision

**Ready to Apply?**

If you're passionate about using your HR expertise to support meaningful health outcomes — we’d love to hear from you.

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