Network Operations Officer

14 hours ago


Heatherton, Australia Ventia Pty Limited Full time

**About The Role**
Reporting to the Network Operations Centre Team Lead, the Network Operation Officers will be a key point of contact for service requests and the management of service disruptions within the EAS (Emergency Alerting System) Network.

This is a rotating 24/7 roster, 12-hour shift over 365 days including Public Holidays and Weekends. You will also be expected to be on a rotating on call roster for any staff shortages / major incidents that can occur.

Responsibilities of the position include:

- Escalating any incidents that cannot be resolved within specified times frames to the relevant team members and keeping across the incident until resolved
- Liaising with all relevant teams to resolve any identified issue
- Develop good customer relationships through excellent customer service
- Update and maintain data integrity of various systems used within the NOC

**About You**
- 12+ Months working as a Helpdesk Operator ideally with experience in Paging / Transmission / Radio Networks
- Previous NOC or ISP technical environment experience (desirable)
- Tertiary qualification in IT or Telecommunications (preferred)
- Cisco experience (CCENT / CCNA) (certification preferred)
- Experience with Linux in an operational context
- ITIL Foundations
- Programming/Scripting e.g. Bash, PowerShell, Python, etc (desirable)

**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered** **with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

**How to Apply**

**Position Number**:146472

**Job Segment**:Operations Manager, Bank, Banking, Help Desk, Information Technology, Operations, Finance, Technology



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