B2b Key Account Manager

**Job ID**: 277550

**Date posted**: 13/02/2025

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight.
- The internal job title for this role is IKEA for Business Key Account Manager
- Hybrid working is supported, 3 days in the office and 2 days from home.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You will be required to work ad hoc weekends when required.
- Shift times will range from 8:00am - 6:00pm.

**About this work area**
As IKEA Business Key Account Manager your responsibilities will include, but are not limited to:

- Actively contribute to the Selling plan and collaborate with key stakeholders across departments (Digital, CFF, Communications, Sustainability, BNOF, People & Culture) to align goals and maximise business impact.
- Drive the acquisition of new business customers and build long-term relationships with key accounts.
- Continuously develop relationships with major developers, architects, contractors and other stakeholders in construction in order to receive and help shape all major Requests for Proposal (RFPs) for new builds and refurbishments of hotels, apartments, office buildings, government offices and other real estate relevant to local market and IKEA strategy
- Lead the authoring of high quality and timely responses of RFPs, including collaborating with co-workers in Selling, CFF and Home Furnishing & Retail Design (HF&RD) for a comprehensive and competitive bid package of product and services.
- Lead negotiations for pricing and terms of RFPs and key account deals, ensuring successful deal closures and overseeing execution by coordinating across business units to resolve issues.
- Manage the leads pipeline, measure success rates, identify improvement areas, and lead after-sales care to ensure long-term business relationships and customer satisfaction while promoting sustainability initiatives in all offerings.

As IKEA Business Key Account Manager you:

- Understand the complexity of business and the integral role of Commercial in driving success across the organisation, while effectively leading peers and stakeholders with an inspirational tone.
- Demonstrate strong decision-making abilities, prioritising with speed and simplicity to seize opportunities and drive business growth.
- Take a holistic view of the global organisation, identifying and capitalising on business opportunities aligned with overall strategy.
- Follow up and measure performance output, capturing learnings to refine planning and continuously improve performance.
- Possess broad knowledge of sales mechanisms, market trends, and key account management to optimise customer experiences and increase sales conversion across physical and digital touchpoints.
- Stay informed on Group strategies, local market conditions, relevant regulations, and compliance standards, ensuring alignment with commercial offers and service expectations in the local B2B market.

**We need people like you**
At IKEA, work is so much more than a job. Come join us