Business Navigation Manager

4 days ago

Tempe, Australia IKEA Full time

Who you are

As a proactive business partner with highly developed leadership skills you are effective in strategic and operational development. Closely connected to the business you contribute to improved processes and secure availability at the lowest possible cost. You have a natural curiosity that allows you to look for more effective ways of working and have a positive and optimistic approach to work. You are able to make decisions through analysis of common agreed information and give directions for improvement.

**Responsibilities**:
As Business Navigator you will support financial planning, goal setting, forecasting and follow-up throughout the commercial year cycle. Your responsibilities will include, but not be limited to:

- Driving the financial business planning process, securing that financial dimension are aligned with the contact Support Centre (CSC) priorities whilst creating commitment amongst stakeholders when setting goals.
- Having a full understanding of the CSC profit and loss, whilst reducing costs and considering all impacts to the P&L. Follow up on results and act upon any deviation.
- Providing relevant, user-friendly business information, securing competence in the organisation to allow analysis and understanding of business performance to make optimal business decisions.
- Secure and develop cost conscious awareness and behaviour in the CSC by providing a good cost transparency, defining cost drivers and initiate cost saving activities.
- Work closely with the Contact Centre Manager and leadership team to achieve common goals, by providing reliable navigation information, highlight deviations between the goals and actual result.
- Leading and developing leaders and teams in the Business Navigation function. Identify and develop talent to secure succession.

Together as a team

The role will work closely with the leadership team to steer the unit towards sustained growth, optimal performance and long-term profitability. You will secure compliance with policies and standards and take a leading role in developing and promoting lean, simple and effective ways of working. You provide support, clarification and understanding, and relevant business information so that co-workers can create value for the business.

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