Information Security Manager

6 days ago

Macquarie Park, Australia Stickmancyber Full time

**Summary**:
We seek a highly skilled and experienced Information Security Manager with a strong background in cybersecurity and project management.

**Responsibilities**:

- Build and maintain strong relationships with clients through direct engagement, understanding their business objectives, and aligning our cybersecurity solutions to their evolving needs.
- Take charge of service delivery management for key clients to ensure excellence in all engagements.
- Serve as the primary liaison between key clients and internal teams, ensuring cohesive communication and collaboration across GRC, PT and SOC functions:
- Work with the GRC team to assess and maintain compliance with regulatory and industry-specific requirements, including risk assessments and audits.
- Collaborate with the PT team to schedule, scope, and assess findings from security testing, ensuring vulnerabilities are effectively communicated and addressed.
- Coordinate with the SOC team to monitor and respond to security incidents, streamline incident response, and conduct post-incident analysis.
- Collaborate with the client’s internal cybersecurity team leads to tailor cybersecurity solutions to address specific client requirements, project scopes, priorities, objectives, and deliverables.
- Manage client expectations and communicate effectively with clients throughout the project lifecycle from initiation to completion, maintaining adherence to timelines and quality standards.
- Conduct regular check-ins, such as Monthly Governance Meetings and Quarterly Business Reviews (QBRs) to assess client satisfaction, understand their goals and objectives to help identify opportunities for improving their security and help them reach their business objectives.
- Analyze the current cybersecurity products and services utilized by existing clients to identify gaps or areas where additional products can enhance the overall security posture.
- Collaborate with the Delivery Teams to ensure a seamless transition from the sales process to product implementation, fostering long-term client satisfaction.
- Provide regular reports to StickmanCyber management on the success of upselling campaigns and client retention efforts.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7 to 12 years of IT Security/Cyber security domain experience.
- Proven experience in account management, or a client-facing role within the cybersecurity industry.
- In-depth knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001) and regulatory standards (e.g., GDPR, PCI-DSS).
- Relevant certifications such as PMP, CISSP, or CISM are a plus.
- Excellent communication and interpersonal skills, with a strong client-oriented mindset.
- Ability to work collaboratively with technical and non-technical teams, adapting communication to suit the audience.
- BFSI domain experience is preferred.

**KPIs**:

- Measure client satisfaction through regular surveys and maintain an average score of 4.5/5 or higher.
- Achieve a 90% or higher annual client retention rate.
- Achieve a 25% annual upsell success rate among existing clients.
- Maintain a 95% or higher SLA compliance rate.

Pay: From $100,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Work Authorisation:

- Australia (required)

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