Front Office Manager

1 week ago

Warwick Farm, Australia M GALLERY Full time

**Company Description** Where Rural Soul Meets Five-Star Luxury**

Set within the iconic Riverside Stables precinct, The William Inglis Hotel - MGallery by Sofitel offers a truly unique five-star hospitality experience. Blending boutique charm with luxury and history, our hotel is renowned for hosting high-end events, weddings, staycations and exceptional dining experiences.

As part of Accor, a global hospitality leader operating in 110 countries with over 5,000 hotels and 10,000 restaurants and bars, you’ll join a world-class network and enjoy limitless career opportunities under the ALL - Accor Live Limitless lifestyle loyalty program.
**Job Description** Front Office Manager - 12 Month Maternity Leave**

**What we offer**

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests and team members. Help them to feel special, and we do the same for you.

**A career that lets your passion shine**

This is an opportunity to set the tone for exceptional service, lead our Front Office Team and create a supportive, guest-focused environment. You will ensure smooth daily operations and play a vital role motivating the team through key leadership skills. Sharing your knowledge and passion for hospitality, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

**Daily Responsibilities May Include**:

- Manage day-to-day operations of the Front Office
- Leading a team to maintain high guest service standards
- Collaborate across all departments, ensuring a positive culture for guests and team members.
- Oversea team development and streamline front desk processes

**Qualifications** What We’re Looking For**:

- Minimum 2 years' experience in a leadership role within Front Office or similar environment
- Demonstrated leadership experience in a high-end or luxury customer service industry
- A background in Front office Procedures and Opera PMS
- Experience with forecasting, budgeting and Revenue Management principles.
- Previous experience managing rosters and costs to achieve budgets and targets.
- Strong leadership and team collaboration skills
- A genuine passion for hospitality and service excellence

**What You’ll Enjoy**:

- Opportunity to work at a five-star boutique lifestyle hotel
- Work-life balance in a supportive and inclusive team culture
- Career growth and global mobility through Accor’s international network
- Discounts and perks through the**ALL - Accor Live Limitless**program

**Additional Information**
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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