Receptionist - Mercedes-benz

As our new Receptionist, your role will be to coordinate and perform the day to day administration requirements for our Service team from a front of house reception position within our **Mercedes-Benz** dealership in Warwick Farm. Operating in a busy environment you will be using your brilliant multi-tasking skills to maintain a bright and bubbly face to visitors whilst providing high end quality administration support to our teams

**To achieve this, your key duties and major activities will include**:

- Being the first point of contact for all customers via the phone and in person
- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity
- always
- Deliver an exceptional customer experience with a high level of professionalism
- Be hungry to learn and humble when mistakes are made
- we are human after all
- Prioritise the important tasks and ensure that you meet service deadlines
- Answer inbound calls for the Service Department promptly
- Prepare repair orders and update customers details, ensuring accuracy of data recording
- Co-ordinate transport for Customers to and from the Dealership
- Liaise with the Workshop/ Parts Department and other front-line staff
- Perform clerical duties as required, scanning, filing, photocopying and general administration
- Other administrative duties as required by the Service Manager to support the Service Department

**What you need to succeed in the role**:

- Able to work Full-time
- Intermediate computer skills in Microsoft Word, Outlook and Excel;
- A commitment to delivering high levels of customer service
- A confident phone manner and developed communication skills
- High attention to detail
- Time management skills in order to juggle a busy department
- Ability to work under pressure
- Initiative to help on the front line if the need arises
- Excellent interpersonal and communication skills
- Good organisational skills
- Quick thinking & problem-solving skills

**Why Peter Warren?**

The Peter Warren Group, one of Australia’s largest multi-franchise motor dealer groups. With over 1,700 employees throughout NSW, QLD and VIC, we are focused on growing and developing a career path for all our employees.

We pride ourselves on our commitment to the highest levels of customer service and seek to recruit those with a professional attitude and similar ethic. We are committed to building an environment where everyone feels appreciated, valued, and able to reach their full potential.

At Peter Warren, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.