Manager, Segment Performance Insights

5 days ago

Sydney, Australia Commonwealth Bank of Australia Full time

Manager, Segment Performance Insights
- **You are** a curious and enthusiastic individual with a true passion for data.
- **We are** a value-driven team of analytical experts, who believe in leveraging data to drive business insights, supporting growth and design intuitive data visuals.
- **Together we can** harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference.

**See yourself in our team**:
You will be part of the Business Performance & Optimisation - Small Business Banking team.

We leverage data and innovative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making, along with proactively uncovering stakeholder needs and partnering with product, data and support teams to provide innovative, accurate and timely solutions to complex opportunities.

**Do work that matters**:
You work with business, technology, and product stakeholders to deliver analytics, commercial insights, customer journeys and customer contact decisioning that will transform how the Business Bank engages with our customers.

**Your responsibilities will include**:

- Develop and deliver insights and analytics (often using ambiguous data from multiple sources) that supports the creation of value for our customers.
- Understanding of macro trends and the Small Business Banking value chain, especially opportunities to implement strategies at scale to serve our customers.
- Manage BAU and bespoke analytics projects, overseeing timelines & budgets ensuring that the team delivers impactful solutions. Identify root cause and seek to implement a sustainable achievable solution within business timeline requirements.
- Staying up to date with emerging trends in data analytics, data science and technology and share findings with team.

**We're interested in hearing from people who have**:

- A growth mindset
- Commercial experience with data exploration & analysis tools including SQL, Teradata, Python.
- Extensive experience in using data and analytics to drive business results, preferably in the Financial Services sector
- Advanced analytical, numerate, and logical reasoning skills
- Degree-level qualification in numeric or business discipline
- Experience in developing reports and dashboards using visualisation tools and techniques.
- High level understanding of business banking mechanics such as ROTE, RACC, ROI, cost of funds etc, or financial accounting principles which form the profit and loss for the business.

**Working with us**:
We support our people with at least half your time each month connecting in the Sydney office, allowing for flexibility in the remaining time.

We have many other flexible working options available including changing start and finish times. Talk to us about how these arrangements might work for you.

**If this sounds like you, **

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 16/09/2024

Job ID REQ218617

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