Segment Manager

**Req ID**: 64417
**Department**: Divisional Performance & Execution
**Division**: Australia Commercial
**Location**: Melbourne, Brisbane, Sydney, P
About Us

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the role

Reporting to the Operations Lead or Performance Lead, this position is responsible for providing strategic and operational support to drive financial momentum and discipline to the segment/state. Primary focuses of this role include responsibility for driving momentum and creating financial discipline for the relevant segment including driving an effective operating and sales rhythm, FTE management, GL management, and localised initiatives. This role will also be responsible for leading the embedding of self-service adoption for administrative tasks. Assisting their aligned sales leader with planning, providing insights and analysis to assist in growing the business.

**Role Location**: Melbourne, Brisbane, Sydney, or Perth

**Role Type**: Permanent, Full-time

What will your day look like

**This role is accountable for**:
Provide performance-based insights and assist in the cadence and sales operating rhythm to drive momentum
Effective management & communication of Segment budgets to ensure management of discretionary expenses within budget, delegated discretions, and ANZ Expense Policies
Provide ad-hoc reporting and analysis to support as required
Presentations, agendas, and minute requirements for State Head/Executive managed proactively
Management of Segment FTE compliment to Budget
Planning & executing customer focussed initiatives and marketing events with tangible/measurable successes (e.g., referrals created, new business won) and to maximise Segment profile
National Head, State Head's time maximised with high value customer visits & state/region visits regularly scheduled
Support segment in overseeing all relevant sponsorship initiatives, ensuring value for spend and promotion of brand
Maintaining customer data contacts for the segment
Executes on both Segment and Australia Commercial specific initiatives and projects as required by GM's, National Heads, State Heads, BPM Team and Operations Lead and proactively raises areas for improvement
Ensuring segment organisational charts, staff listings and other relevant people and geographic footprint information specific to the segment are accurate and up to date
Support Leadership and Business Performance Team to drive adherence to the Segment’s ‘Well Managed’ agenda, including monitoring/escalation of key issues from Audit and QA reports, regular credit risk reporting, REAL incidents
Oversight of people compliance items e.g., Annual leave, Training
Assisting the National Head, State Head, BPM with the execution of the Performance & Remuneration Review process
Supporting GM, National Head, State Head in communicating key segment initiatives, actions and updates. Ensuring effective upward and downward information flow
Leadership & collaboration - contribution to creation of a high-performance culture and a diverse and engaged team through effective collaboration and leadership
What will you bring?

To grow and be successful in the role, you will ideally bring the following:
**Customer focus**: defines and measure success through the eyes of the customer and banker, anticipates, understands and responds to evolving customer need
**Influencing and Relationship Building**: high level of influencing and negotiating skills by demonstrating a sophisticated repertoire of influencing techniques with the ability to adjust style to different contexts and audiences.
**Business Management**: Administrating business practices to create the highest level of efficiency possible within an organisation. It includes the coordination of business activities to achieve set objectives as well as financial management, resourcing, risk and business continuity.
**Planning and Prioritisation**: Planning and prioritising what needs to be done (including people, process, and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking, and resolving dependencies.
**Data Analysis**: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your caree