Insurance Services Officer

**An exciting opportunity exists to join our Insurance Services team as an Insurance Services Officer - Claims Administration.**

**We are flexible for this role to be based in Brisbane or Melbourne.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better.

As an **Insurance Services Officer - Claims Administration** in our Insurance Services team, you will communicate with customers in relation to the notification of all death, terminal and disablement claims. The notification process includes confirming insurance eligibility, providing appropriate claim forms, providing all relevant important information to the notifier and completing a range of financial tasks associated with the notification. At all times, you must advocate and maintain a professional and collaborative relationship with our customers.

Your key areas of accountability will include:

- Conduct the notification process; determining insurance eligibility, the insurer on risk insurer and issuing claims information and forms for death, terminal and disablement claims.
- Providing written and verbal responses to written requests for information from customers in relation to insurance eligibility enquiries.
- Processing of insurance proceeds and benefit switch tasks relating to insurance claims.
- Provide follow up for death claims where notification has been made and claim forms have not been received.
- Delivering the right solution for the customer and the business by guiding the customer through a range of possible solutions and identifying referral opportunities that support customer retention strategies.
- Monitoring and evaluating the completeness and accuracy of tasks in accordance with compliance standards and reporting identified breaches and incidents.
- Delivering an exceptional customer service experience as measured through the Customer Experience Evaluation Framework.

This role is available as a** full-time, permanent opportunity.**

**About you**

If this is the right role for you, your skills and qualifications may include:

- Exposure to and/or practical experience with insurance claims in superannuation and the associated legislation that operates within the superannuation environment.
- Highly developed communication and interpersonal skills including the ability to communicate effectively at all times.
- Ability to act with discretion and sensitivity at all times.
- Demonstrated ability and commitment to understanding our customers and providing solutions which meet their needs.
- Customer service experience in a high workload environment.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.