Customer Services Pool

1 week ago

Eastwood, Australia SA Government -SA HEALTH Full time

**SA Health**

**Job reference**: 835290

**Location**: 5063 - EASTWOOD

**Job status**: Long Term Contract

**Eligibility**: Open to Everyone
- **SA Ambulance Service, Corporate Services, Customer Services - Customer Service Centre**:

- **Salary: ASO2 $56,987 - $61,301 p.a.**

**Your next amazing opportunity could be right here**

Here at SA Ambulance, we are on the hunt for energetic individuals who are wanting to join our Contact Centre.

We want to make life easy for our customers, so we are looking for fun and personable individuals to join our team as a Customer Service Representative working in our Contact Centre.

We’re after people who share our passion for customer service along with an appetite and ambition to be extraordinary. We are building an amazing culture within our team and we want incredible team players to join us to bring their own uniqueness our Customer Service Centre.

This is a full-time position. You will be working on a roster anywhere between the hours of 8:30am and 5:00pm across Monday to Friday (no weekend work. bonus) This role is based in our Eastwood office on Greenhill Road.

**Let's talk about this role**
As a Customer Service Representative, your primary role will be on the phones speaking with our customers to assist with varying enquires to do with SA Ambulance in our fast-paced Customer Contact Centre.

A typical day could be:

- Responding to a variety of customer enquires via phone and e-channels
- assisting customers with queries about Ambulance Cover, Services & Ambulance related invoices.
- Proactively managing complaints or disputes with a customer focus
- Communicating across internal teams to ensure swift resolution of customer matters
- Maintaining customer records
- Contributing suggestions to continuous improvement of processes and procedures.

**Let's talk about you**
- Exceptional communication skills and ability to build rapport with customers
- Motivated to work collaboratively in a team environment
- A genuine passion to deliver exceptional customer service
- Flexible and positive attitude and willingness to embrace change

***835290 - Customer Services Pool - Multiple Vacancies - Job Pack.pdf**

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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