Patient Account Services Officer

1 week ago

Eastwood, Australia Jones Radiology Full time

**About Us**

Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 700+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.

**About the Role**

As a Patient Account Services Officer at Jones Radiology, you will be an essential part of our Accounts Team, supporting patients, referrers, clinics and third-party payers. This role is about much more than managing accounts. It is about making a real difference for people by providing clear, professional and compassionate guidance on billing, Medicare inquiries and account management.

This is a role for someone who enjoys helping people, solving problems and working as part of a supportive and collaborative team. You do not need prior experience in medical accounts or Medicare billing, as full training will be provided. What matters most is your professional approach, willingness to learn and commitment to providing patient-focused service.

A typical day might include:

- Speaking with patients and referrers over the phone to answer questions, explain billing details and provide support with outstanding accounts
- Assisting clinics with Medicare billing inquiries, helping to ensure processes run smoothly and accurately
- Monitoring accounts, managing aged debts professionally and ensuring payments are receipted or followed up efficiently
- Collaborating closely with internal teams, supporting colleagues and providing backup during peak periods
- Maintaining accurate records, managing incoming correspondence and keeping the working environment organised and professional

**Key Requirements**
- Excellent communication skills, with the ability to explain billing and account information clearly to patients, referrers and third-party payers
- Patient-focused and professional approach in all interactions
- Strong attention to detail and accuracy in handling accounts and records
- Team-oriented, with the ability to collaborate effectively and provide support to colleagues
- Commitment to maintaining patient confidentiality and complying with company policies and procedures
- Previous experience in accounts, customer service or a healthcare environment is advantageous but not required
- Valid Working with Children Check and Police Clearance or willingness to obtain

**Why You'll Enjoy Working Here**
- Competitive remuneration package with tailored work arrangements.
- Generous parental leave provisions and phased return-to-work options.
- Novated vehicle leasing for a tax-effective car financing option.
- Annual uniform top ups to ensure you are always work ready.
- Opportunities for career advancement and ongoing professional development.
- Access to wellness programs, fitness facilities and confidential counselling services.
- Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

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