Customer Experience Officer

21 hours ago

Eastwood, Australia Cancer Council SA Full time

**Introduction**:
Cancer Council SA’s vision is for a cancer-free future. To achieve this, we are committed to reducing the rate and impact of cancer for all South Australians through best-practice prevention, research and support and this is a team effort.
We have a proud history of working across every aspect of every cancer for more than 90 years, and this is your opportunity to become a part of that history and become a member of SA’s most trusted charity.
Together, we can all play a part in reducing the impact of cancer.
**Description**:
About the Team
Our customer experience team focuses on enhancing customer interactions, aiming to improve satisfaction, loyalty, and overall brand perception through personalized support, feedback analysis, and process optimization.
About the Role
As a Customer Experience Officer (CXO), you will be at the forefront of our commitment to delivering exceptional service and satisfaction to all our stakeholders. Your role is pivotal in shaping and executing the organisation’s strategy, ensuring that every interaction with our brand is positive, efficient, and memorable, as the first point of contact. You will collaborate closely with cross-functional teams to enhance customer journeys, resolve issues promptly, and drive loyalty and advocacy. This position offers a unique opportunity to influence company-wide initiatives that prioritise customer-centricity and continuous improvement.
**Day to day tasks include, though not limited to**:
Process registrations, donations, appeals, surveys, and manage returned mail.
Generate supporter receipts, certificates, and registration packs.
Assist in customer experience reporting as required by the Customer Experience Manager.
**Skills and Experiences**:
About You
**To be successful in the role you will require to possess**:
Customer service background; front and back-office roles.
Deliver exceptional customer service by displaying empathy when dealing with stakeholders.
Experience in working with CRM systems (such as Salesforce) and cross functional working using inter-related systems.
**Interpersonal skills**: ability to build rapport with diverse group of stakeholders.
Office administration experience; proficient in MS Outlook, Word, Excel.
Experience in data entry and meticulous attention to detail.
Possession of a current SA driver's license for occasional travel.
The role is a full time, fixed term 6 month role.
About the Benefits
Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars
Health and Wellbeing program which includes EAP, online wellness program, flu vaccinations and financial wellbeing sessions
A balanced organisational approach to working from home and office
Learning and development opportunities to enhance your career
How to Apply
Applications close 10.00pm, Friday 21 February 2025.
Cancer Council SA is also a proud foundation member of the Multicultural South Australia Ambassador Program and is committed to embedding the SA Multicultural Charter across our internal and external programs and services.
We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with the contact listed for this opportunity.

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