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Fulfilment Order Support Team Member

2 weeks ago

Laverton North, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role:
Our fulfilment centre is focused on supporting our store teams to exceed our customers experiences by ensuring that we pick and deliver orders in full and on time. Our role at our Fulfillment Centre is to take tasks out of our stores so our store team members can service our customers better

What you can expect to do:

- Process Purchase Orders for our Clients
- Provide friendly and helpful service to our customers
- Liaise with Suppliers and keep builders informed
- Place orders from customers accurately
- Answer incoming calls
- Solve issues promptly and efficiently
- Work within time-frames to accurately complete and process orders in the system.
- Obtain ETA's from suppliers, conversations are noted & this information passed on accurately to customers
- All sales orders are promptly directed to the desired location for p/up or delivery

What we need from you:

- A genuine passion for customer service
- Experience with the COS system not essential
- Have an eagerness to learn about new products
- An ability to work in and contribute to a team
- Communicate progress and resolution of issues to our customers
- Support and positively influence the team and company culture
- Experience with Excel
- Interested to apply?

If successful, you will then be invited to complete a video interview. Don’t worry, it’s only 3 questions and should take you about 15 minutes to complete.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at

and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.#LI-DNI