Chubb Central Services Leader

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

**Your Role**:
This role reports into the P&C Underwriting Ops Manager and has direct oversight over the Chubb Central Services team in ensuring they delivery timely and good quality operational support to the business for their areas of activity. You will work closely with peers and leaders across Chubb Central, Operations, Finance and Product and Distribution to ensure end to end service delivery meets SLAs and customer expectations. As part of the continued transformation of business onto platforms, actively participate in the finalisation of the ‘Flow Co’ Operations support activities and in migration and transformation of business processes associated with moving more business onto market facing platforms.

**Your Responsibilities**:
Chubb Central Services Team

Ensure team (onshore/offshore) is clearing appropriate workbaskets within required timeframes and communicating with stakeholders as needed

Manage the Express renewal process, ensuring the highest data integrity and timely provision to brokers

Manage tasks such as AQ’s, rework, account prep and other admin tasks as required by Chubb Central

Work with key stakeholders across Operations/Distribution/Product Finance to ensure deliverables are consistent with desired business objectives

Ensure relevant processes and procedures are maintained according to current business practice. Work with P&C Leadership to ensure process controls are reviewed and effective

Work with business users to ensure they understand and are compliant with agreed process handoffs to Chubb Business Services (CBS)

Attend regular team meetings with Chubb Central Management and provide direction and input as required based on priorities and current status

Assist in the identification of process inefficiency, where possible taking action to resolve

Service Delivery

Engage in continuing and proactive dialogue with business customers to understand their current needs and anticipate their future customer needs

Monitor productivity and service delivery standards of the Chubb Central Services Team

**Qualifications**:
**Your Skills & Experience**:
**Essential**:
Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done

Excellent communication skills - written and verbal to internal and external stakeholders

Process orientated, an organiser with strong planning ability and attention to detail

Proficient in Microsoft Office Suite

3 years + insurance experience

2 years + team leadership

**Desirable**:
Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking

Experience supporting. delivering process improvement initiatives

2 years + in an UW / UA / Operations role

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.