Recovery Outreach Officer

Salary: $74,079 - $83,267 p.a. plus 11.5% Super
- Supportive team environment
- Make a meaningful impact to the community

**About the role**
This is a **temporary, full-time** position on a **10-month contract** working **35 hours** per week at **Nowra Administration Building**. Part-time and job-sharing arrangements will be considered.

This role is responsible for providing social recovery support to natural disaster effected community members as part of the Shoalhaven Recovery Support Service.

**Duties**
Reporting directly to the Manager - Community Connections, the focus of this position is to:

- Provide excellent customer service through the provision of timely and accurate information and assistance
- Provide advice and support to teams within Council on natural disaster social recovery issues
- Maintain databases of contact details and case notes
- Partner with individuals and community groups, stakeholder groups, members of the Interagency or Health & Wellbeing Network to develop and support community led programs and events
- Attend and provide social recovery support at identified Federal, State or Council led community recovery events
- Initiate service/action requests and complaints by registering details within Council’s Customer Relationship Management System and respond to and/ or assign matters to relevant areas for further action
- Attend and actively participate in Shoalhaven Recovery Interagency and Health & Wellbeing Network meetings

**Skills & Experience**
To be successful in the position, you will be/ possess:

- Certificate IV in Business (Administration) or equivalent experience
- Current Class C Drivers Licence
- Proof of Australian residency or citizenship, or authority to work in Australia (visa)
- Knowledge of and experience in trauma informed conversation principles
- Demonstrated experience of supporting community along the recovery journey

**About Shoalhaven City Council**
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**Benefits**
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- How do you deal with pressure or stressful situations?
- What does customer service mean to you? This position requires an NSW Working With Children Check, please provide your Working With Children Check number.
- **Contact: Michael Paine** - Manager - Community Connections - 02 4429 3128**

**Applications Close: Sunday 27 October 2024 **(at Midnight)

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.