Process Consultant

**Process Consultant**(**Job Number**:240001A2**)**

**Description**

We’re seeking an experienced professional to join our dynamic Insurance Claims Operations team on a 6-Month Fixed Term Contract. This is a unique opportunity to make a significant impact in a fast-paced environment

**Key responsibilities include but are not limited to**:

- Develop and maintain claims handling processes and documentation.
- Administer access to claims process/procedure sites, ensuring alignment with user roles and responsibilities.
- Identify gaps in processes supporting Claims and lead proactive resolutions.
- Support Claims activities to assess upstream and downstream impacts effectively.
- Champion best practices in process documentation and communication, educating users on implementation.
- Evolve and improve the Claims Knowledge Centre in line with operational requirements.

**You Bring**:

- Certificate level qualification in process reengineering, business analysis, or business improvement OR 5 years in relevant roles.
- Proven track record in process development, documentation, and re-engineering.
- Exceptional time management and creative problem-solving abilities.
- Strong critical thinking skills in complex situations.
- Excellent relationship-building capabilities.
- Professional communication skills, both verbal and written, suitable for technical and non-technical audiences.
- Proficiency in Microsoft Office and SharePoint design.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

**#LI-HYBRID**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113