Automation Consultant

**Automation Consultant**
**(**
**Job Number**:
**220001G0**
**)**

**Description**

About the Role

Are you an experienced Automation specialist, seeking a new role with scope to guide/influence business thinking based on member value and customer design principles to enhance member experience and engagement?

We are seeking an Auotmation Consultant to lead Automation initiatives and projects in line with RACQ Automation strategy and frameworks.

This includes deploying techniques such as design thinking to identify appropriate automation opportunities, conduct process analysis, reengineering and develop to-be mapping for automation and cost-benefit analysis, ROI calculations and business cases creation.
- Lead Automation delivery teams consist of internal team members, business SMEs and external vendors
- Collaborate effectively with stakeholders, support areas, external consultants and like roles/functions to deliver project objectives
- Lead and project manage Automation projects (one or more in parallel) start to finish in line with Automation strategy and frameworks such as Bot Development Lifecycle
- Produce deliverables and artefacts such as Process Design Documentation, Project Plans, Test Summary reports, Hypercare plans, etc as per the Bot Development framework
- Support the development and testing of Automation initiatives to ensure they meet the business’ needs
- Conduct continuous improvement on automation initiatives implemented and identify opportunities for further automation within the process
- Calculate benefits and provide oversight on benefits realisation as per the approved Benefits Realisation Framework

About You
- 3-5 years experience and strong understanding of any of the Automation tools such as UiPath. Experience in RPA/ChatBots/AI or Machine based transformations or implementation projects
- Ability to lead initiatives and projects end to end
- Practical experience in Agile methodologies
- Data Analytics - ability to collect, analyse and synthesise data and information
- Experience in documenting requirements, use-case, process engineering and process improvement
- Ability to use financial data for forecasting costs and benefits and evaluating Automation performance
- Business Advisory - ability to provide consultation to support senior leadership teams in achieving strategic objectives
- Working knowledge of the systems development lifecycle (SDLC)
- Ability to work both independently and within teams

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you;
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

Ready to apply? You’ve got this.

RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113