Technical Manager

2 weeks ago

Richmond, Australia Swatch Group Full time

**About Swatch Group**
Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its 17 individual brands which include OMEGA, Longines, Tissot, and Swatch.

Its production companies supply movements and components to third-party watchmakers in Switzerland and around the world. Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in the field of sports event timing.

**The Role**
We are currently recruiting for a Technical Manager to drive the operational excellence of the Swatch Group Australia (SGA) Customer Service (CS) workshop. This position is responsible for the development and execution of initiatives to ensure consistent, high-quality standards that lead to positive customer experiences. A key responsibility of the role is to lead and motivate all workshop staff to achieve required operational KPI’s based on SG policies and procedures. A key element of the role will be to help identify and implement processes to improve productivity, efficiency, service standards, and develop a multi-skilled team to achieve required KPI’s within fluctuating workloads. The base salary range for this position is $100,000 - $113,000 excluding super.

**Responsibilities**
- Maintain a professional, proactive SGA CS Workshop team with a ‘customer centric’ culture
- Ensure ongoing achievement of SGA CS Workshop KPI’s in relation to turnaround time, productivity, quality and service warranty
- Ongoing analysis and monitoring of SGA CS Workshop KPI’s
- Organise SGA CS Workshop functions to optimise work-flow, productivity and quality standards in accordance with Swatch Group policies and guidelines
- Ensure all technical documentation and requisite tools/equipment are maintained, updated and accessible for SGA CS Workshop employees
- Prioritise recruitment to fill vacancies and support SGA CS Workshop evolving resource requirements
- Pro-actively liaise with SGA CS Technical Trainer to ensure technical training requirements of SGA CS Workshop employees are met
- Conduct bi-annual and annual formal performance appraisals of SGA CS Workshop employees and provide ongoing feedback on performance
- Together with Technical Team Leaders, continually improve SGA CS Workshop business processes to improve KPI’s

**Skills and Experience**
- Proven leader displaying excellent communication and people management skills including demonstrated experience leading a large team of employees (direct and/or indirect)
- Excellent people / change management skills, including demonstrated experience leading a team of employees
- At least 5 years’ experience in a similar industry an advantage
- Qualified with satisfactory completion of a watchmaking apprenticeship/ WOSTEP 3000hr course (or) equivalent
- Professional, proactive, decisive, organised with excellent attention to detail
- Improvement and results orientated
- Good computer literacy (Excel Intermediate or Advanced, Word, Outlook, PowerPoint)
- Knowledge of SAP or any other ERP/MRP system an advantage
- Ability to effectively communicate between technical and non-technical stakeholders

**How to Apply**

Job Reference: SGAU00464

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