Assistant Store Manager Operations

2 weeks ago

Brisbane, Australia Retailors Full time

Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet_

Due to the continuous success and growth of our team, we have an exciting opportunity to join our team in the role of **Assistant Store Manager -**Operations** for our **Samsung**store in **Chermside, QLD.**

**Who We Are - Join Retailors and Shape the Future of Tech Retail**

At Retailors, we don’t just sell products—we create unparalleled experiences and push the boundaries of tech retail. As a leading Samsung partner in Australia, we operate an expanding global network of premium stores, delivering best-in-class consumer experiences across multiple regions.

**Our goal is simple**: to empower our team and inspire consumers through innovative retail concepts and a relentless passion for innovation and technology. From our stores to our headquarters, we cultivate a high-energy, results-driven culture where leadership, teamwork, and excellence that defines our success.

**The Role**:
Reporting to the Store Manager, you will be responsible for leading a winning team to achieve sustainable sales growth through consistently delivering the _Ultimate Customer Experience._ You will exhibit and align yourself with Retailors values; CARE, COACH, ENERGY, ACCOUNTABILITY and INNOVATE. Your day will be filled leading from the front, coaching on the run, ensuring operational excellence and creating a winning culture within your store and the Retailors community.

**Responsibilities include**:

- Managing stock processes including preparing stock for sale, stocktake, audits, acceptance and transfers
- Operational compliance within back of house
- Inventory management and data accuracy
- Responsible for supporting customer escalations
- Provide technical support and training for new and existing processes, products or service
- Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement
- Completion of rosters
- Coaching and development of your team to support operational areas

**To be successful in this role you will have**:

- Experience within a Service, Stock Management or Operations role
- Unrelenting commitment and team alignment in delivering the _Ultimate Customer Experience_
- Experience in _Winning the Day_; through meeting and exceeding Sales and KPI goals
- CARE for our customers, care for your team and care for the business
- The motivation to COACH and inspire your team mates to reach their personal best
- ENERGY and a positive attitude that brings out the best in you and all those around you
- ACCOUNTABILITY for all aspects of the store to ensure operational excellence
- The courage to INNOVATE
- A passion for Samsung and bringing your best

**What’s in it for You?**
- **Competitive Monthly Bonus Program** and commission scheme.
- **Healthy Work-Life Balance** with every second weekend off.
- **Generous Discounts**: Enjoy generous savings on Samsung products for yourself and your family, plus a 30% discount at any Retailors-owned NIKE store.
- **Samsung Branded Uniforms** provided.
- **Career Progression**: Genuine pathways for growth within the company.
- **Fun & Supportive Environment**: Be part of a fun, energetic, and supportive team.
- **Training & Development**: Access to training opportunities and career development.

**Join us in making every shopping experience at Samsung Chermside extraordinary**

**Back to job listing

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