Learning & Development Manager

3 days ago

Canberra, Australia Epicon Full time

**Are you a ServiceNow specialist who can lead and manage our ServiceNow Academy?**

**Hi, we're Epicon**, a growing IT Services and Consulting company, powered by Telstra Purple. Epicon brings a unique perspective to contemporary multi-sourced IT environments. We are a ServiceNow Elite Partner, currently working on some of the largest ServiceNow transformation projects in Australia.

**The opportunity**

Are you a ServiceNow specialist who can lead and manage our ServiceNow Academy? The Academy has 8 -20 people undergoing their development journey at any time. Our Academy provides 6 months dedicated training time, for employees to become certified ServiceNow and ITIL professionals. They receive certified training through ServiceNow as well as being personally coached and supported by you. You also arrange real time experience through shadowing and client work before, they move into our ServiceNow delivery squad.

You'll also:

- Maintain extensive background in ServiceNow implementation, integration and learning pathways.
- Be able to identify, develop and mentor our employees during their Academy journey that allows them to smoothly integrate into delivery teams.
- Demonstrate strong technical and management skills. ITIL certifications, training and assessment certifications are highly desirable.
- Need to have exceptional people skills, complemented by your awesome communication skills, resilience, flexibility and commitment to customer service.

**About you**
- Multiple implementation specialist certifications.
- TAE40116 or equivalent (desirable not compulsory)
- Currently Canberra based (desirable not compulsory)

If you think this, is you, share your CV with us today. A cover letter saying why you are a perfect person for our Academy would be great We have a family friendly workplace and encourage women and indigenous peoples to apply.

**What we offer**
- 15 dedicated days per year, for professional development; meaning you don’t have to use your holiday allowance to upskill + study
- A Toolkit allowance of $4200, to spend on your personalised toolkit, renewed every 2 years
- Access to the $10,000 Short Term Incentive plan
- 16 weeks paid parental leave for both primary and secondary carers
- 15 days paid personal/carers leave per year
- Work-life integration - we understand life happens when you're busy making other plans
- 20gb Hotspot, to enable you to work from anywhere
- Work/life enablement; so you can balance work + life’s other responsibilities
- An epic (free) Telstra mobile phone plan
- An extra ‘Purple Day’ per year, for you to take off and spend as you like
- Purchased Annual Leave scheme
- 25% discount on Telstra products and services

**Why Epicon?**

We're unlike any IT service you’ve worked with before, and that’s largely because of how we define success. We value our customers and their goals. We value integrity. We value kindness. We are successful because of our incredibly talented people who also prioritise these things.

As Epicon leads the charge towards IT connectivity, our company is dedicated to being a hive for innovation - and a fun place to work

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