IT Service Strategy Planning Specialist

4 days ago

Sydney, Australia Bluefin Resources Full time

Work with one of largest NSW Government Agencies
- $900 - $1000 p/d + super
- 6-months contract + strong potential of extension

Bluefin Resources is assisting a high-profile NSW Government department to source a skilled IT Service Strategy Planning Specialist to assist with End-User services planning, pricing, and governing the pipeline of new services, and the decommissioning of services. **Experience and understanding of end-user services (productivity, mobility, messaging, collaboration), Service Design, Service Management and a level of Finance experience is essential for this position.**

The position is available for an initial 6-months contract with a strong possibility of extension. The remuneration range for this role is $900 - $1000 per day + superannuation.

**KEY RESPONSIBILITIES**:

- Assist with the development of service strategy for end user services with support from the Infrastructure Strategy & Architecture team.
Assess customer needs and emerging services and technologies in the market and determine service offerings and the capabilities needed to support them.
- Contribute to the development of service design artefacts, including service definition and service design packages and pricing.
- Monitor the achievement of business objectives for services in the portfolio.
- Contribute to the development of risk management plans, establishment of risk controls and performance of risk mitigation activities, to ensure compliance with relevant standards and policies.
- Review and analyse supplier capacity models and plans to ensure optimal capacity management practices are being performed by suppliers
- Conduct planning for asset investment to address capacity or refresh requirements, and the establishment of new capabilities or services.

**ESSENTIAL REQUIREMENTS**:

- Relevant tertiary qualifications or IT Service Management certification/s
- Demonstrated knowledge of end user services, collaboration and productivity platforms and products, cross-functional architectural elements, and service consumption patterns.
- Demonstrated knowledge in the development of service design artefacts, including service definition and service design packages, to determine how services should be delivered.

BBBH53208_168067803726117

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