Internal Sales

3 days ago


Pinkenba, Australia Harrison Human Resources Full time

$60,000 to $70,000 + super + bonus based on team performance
- Office-based position within a supportive, team-based culture
- Pinkenba location with free parking

**_Are you customer service-driven person looking for a new opportunity?_**

**_Seeking a role in a supportive environment with a company that truly values your contribution?_**

**_Want to work in an office rather than on the road, without the pressure of outbound sales?_**

**About QSS**
Queensland Steel & Sheet are one of Australia’s longest running family-owned steel distributors, having operated now for over 35 years out of Brisbane. Led by a female CEO, QSS pride themselves on doing things differently and are renowned in the industry for their superior customer service, with long-standing client relationships.

**About the position**
Reporting to the Sales Manager, the Internal Sales position is pivotal to the success of the sales team, being responsible for managing orders and product enquiries, building rapport with customers and delivering exceptional customer service to find solutions to customers’ needs.

Duties will include:

- Accurately enter dockets into the system and process credit card payments
- Monitor stock levels including checking warehouse personally when required
- Liaise with warehouse, logistics and account teams in relation to customer orders
- Be proactive in finding solutions to meet customer requirements
- Communicate with customers on order status and manage changes including credits and returns
- Support warehouse and logistics teams when required to meet customer needs

**About you**
The person we are looking for is passionate about customer service/internal sales, ideally from the steel industry or similar. In addition, you:

- are confident but not ego-driven with ability to build and maintain relationships
- are unflappable under pressure, with a flexible, solutions-based approach
- have impeccable attention to detail and pride yourself on your ability to pick up new systems, products and processes with ease
- own your mistakes and learn from them
- have a strong team focus and go the extra mile when required

**Why work for QSS**
- Competitive salary commensurate with experience + super + bonus,
- Birthday leave, paid parental leave & complementary flu vaccinations
- Free on-site car parking
- Great workplace culture, supportive managers & co-workers
- Job security - established brand with over 3 decades of proven success & growth
- Quarterly staff events + annual family event

For further information please contact Nea Fraser on 1300 001 447.

Please note we are working


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