Customer Service

1 week ago

Melbourne, Australia Robert Half Full time

Excellent opportunity to join this growing organisation with excellent culture, located in a heart of the CBD.

**The Company**

This national organisation specialises in variety of products and focuses on growth and providing an optimum level of customer service at all times.

**The Role**

You will be the first point of contact for many queriers in regard to payments and refunds. Some of the duties will include:

- Take ownership and see customer requests through from start to finish
- Accurately lodge all cases and solving customer queries and relevant details in Salesforce
- Maintain knowledge of a variety of relevant business systems, proactively troubleshoot and identify potential faults promptly
- Follow up on all requests for refunds

**About You**
- You have excellent phone manner and communication skills
- You have excellent problem-solving skills, with the ability to be proactive and take ownership
- You have the ability to multitask and handle challenges in an efficient and effective manner
- You are switched on and personable and have strong attention to detail
- You are computer literate and willingness to learn new skills
- You have previous call centre experience or come from hospitality or retail background

**Job Reference No: 06810-0012513949BM

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