Assistant Director

3 days ago

Canberra, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- 6 days ago- Contact:
- Archna Singh- Discipline:
- General IT
- Reference:
- 254704**About the Role**

The Client is committed to providing access to its services for Participants and Providers through digital and cloud channels. We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies. The Office of the CIO (OCIO) seeks an experienced Integration Support Assistant Directorto join our dynamic fast-paced team

**Duties**
- Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of production incidents,change requests, and system enhancements across the Agency's integration platforms
- Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues
- Implement state-of-the-artsystem logging, pro-active event monitoring, and automated alerting for the Agency's integration platformsusing tools such as Splunk and Dynatrace
- Ensure support and operational activities arealigned to business prioritisation, ICT security and architecture patterns, and the Agency's overall strategic objectives.
- Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.
- Responsibility of the day-to-day running and operations of the Agency's integration platforms -including allrequired activities and tasks to ensure availability, performance and usability of systems for users

**Essential Criteria (please address this part in your response, quoting examples wherever possible)**
- More than 5years' experience working with API integration, ideally in a support/operations role
- Excellent communication and stakeholder management skills to manage competing stakeholder groups.
- Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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