Itsm - Service Asset and Configuration Management

2 days ago

Canberra, Australia Unisys Full time

**Job Description** We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- Define Hardware Asset Management processes for maintaining end-user hardware devices and related data.
- Determine Software Asset Management processes to track software licenses and ensure compliance and timely renewals.
- Collaborate with other ITIL Practice Owners to ensure processes to support accurate asset and configuration item data.
- Verify contractual service support requirements are understood and maintained.
- Be involved with defining ITSM processes.
- Create and maintain process and procedure documentation.
- Provide business value by ensuring asset and configuration data is fit for purpose.
- Oversee governance to maintain asset and configuration item data accuracy.
- Ensure foundational data is in place for maintaining asset and configuration item data and reporting.
- Meet SLAs and KPIs for the asset and configuration management processes.
- Organize and facilitate meetings, such as hardware asset inventory, software license and data accuracy reviews.
- Train stakeholders on processes to ensure data update compliance.
- Analyze data and processes for continual improvement opportunities and implement remediation plans.
- Collaborate with teams for adherence to standard practices and policies.

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**You will be successful in this role if you have**:

- Bachelor’s Degree and a minimum of 3 years and above of relevant experience in ITSM involving implementing service asset and configuration management (SACM) or equivalent combination of education and work experience.
- **_ Must be an Australian Citizen with a NV2 clearance is preferred (or NV1 clearance with eligibility to obtain NV2 could be considered too)._**
- **_ Must be willing to work onsite._**
- Experience with managing IT asset lifecycle and configure items for hardware & software for end-user.
- Should understand ITSM ticketing tools. Knowledge/experience with BMC Remedy or Service Now.
- Demonstrate knowledge of asset and configuration management practices.
- Basic understanding of ITIL V4 processes and principals.
- Strong verbal and written communication skills.
- Effective time management, organizational skills and attention to details.
- Position requires onsite presence at client location.

**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

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