Application Portfolio and Configuration Officer

We are looking for a highly organised, self-motivated person who is passionate about achieving outcomes.

You will work closely with your colleagues within the Digital, Data and Technology Solutions Design and Strategy branch, as well as directorate stakeholders to assist in implementing Application Portfolio Management and support the ongoing improvement of processes and data quality within the Configuration Management Database.

Digital, Data and Technology Solutions (DDTS) provides strategic, technical, tactical, and transactional support for ICT services to ACT Government Directorates. DDTS manages several whole-of-government business systems, as well as having responsibility for critical ICT infrastructure on behalf of the ACT Government.

**Duties of the Application Portfolio and Configuration Officer**
- Utilising ITIL processes, assist in the maintenance of data as it relates to Application Portfolio Management within a ITSM platform.
- Utilising ITIL processes, identify, create, maintain and retire supported Configuration Items and their relationships through ITSM case management tools.
- Review and Audit design documentation.
- Assist in conducting configuration audits.
- Identify, record, store and distribute issues relating to Service Asset and Configuration Management.
- Assist in the maintenance of schedules related to Automated Discovery of Configuration Items within a ITSM platform.

**What you will do**
- Review project proposal documentation and detailed designs prior to the population of data into the Configuration Management Database (CMDB).
- Assist in the maintenance of CI’s and their relationships within the CMDB as it relates to Application Portfolio Management.
- Liaise with relevant stakeholders to ensure all Business Application and Configuration Items are correctly represented in the CMDB
- Maintain data integrity in proposing changes to the scope and level of detail contained within the Configuration Management Database (CMDB). Including conducting Configuration Items (CI) audits.
- Develop and maintain QMS documentation relevant to Application Portfolio & Configuration Management.
- This position does not involve direct supervision of staff.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

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**Note**: This is a temporary position available immediately for up to 12 months with the possibility of permanency.
A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

This position will be performed under the ACT Government’s hybrid working arrangements, including home-based work and an office space designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

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**How to apply**:Please provide a maximum of a two-page Expression of Interest addressing the Selection Criteria.

In the written pitch, it is encouraged that you use specific examples that demonstrate how your skills and experience meet the Professional/Technical Skills and Knowledge, the Behavioural Capabilities, and the Compliance Requirements /Qualifications as outlined in the Position Description. You may choose to use these headings to structure your response.

Please also provide a current curriculum vitae including the details of two referees.

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**Note**:
This is a temporary position available immediately for up to 12 months with the possibility of permanency.