Operations Supervisor

**What you’ll be working on**

The Operations Supervisor - Taxi Truck involves supervising the daily running of the Sameday Taxi Truck division including managing a fleet of trucks and staff members, adhering to regulatory & compliance requirements, and meeting the customer delivery requirements to make every customer experience outstanding.
- Manage the daily running of the Taxi Truck division
- Allocate, and monitor truck jobs and management of drivers and customers
- Assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
- Safely manage the Taxi Truck division with full compliance to WHS, COR, NHVR and FedEx policy and procedures
- Effectively use of all resources to achieve continuous business improvement, while maintaining customer service
- Ensure Taxi Truck allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
- Review driver current jobs to ensure timely delivery windows are met
- Provide working knowledge of General Carriers contract determination
- Ensure the scanning and recording of all Proof of Deliveries to assist with collation of data for recording and achieving KPI’s (Service Quality)
- Communicate with other FedEx teams, creating an open transparent communication channel with all you deal with, while maintaining integrity
- Complete training on internal procedures, scanning and compliance requirements
- Ensure 100% compliance with scanning and Proof of Delivery on all consignments
- Deliver prompt resolution of customer service enquiries
- Identify and act upon any opportunity for cost reduction

Post Code: 2019 | Botany

**What you’ll bring to the team**
- Ability to work in a fast-paced high-pressure environment
- Systematic and professional approach to “best practice” policies, work processes and procedures
- Ability to communicate with impact and build first class relationships
- Integrity in actions and facilitates clear and honest two-way communication through an open management style.
- Basic knowledge of the Transport/Local Courier industry
- Strong written and oral skills, including well developed persuasive ability
- Ability to build strong relationships with both internal and external customers
- Understanding of Chain of Responsibility and fatigue management

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on medical insurance, computers, electronics, travel packages, and much more
- Safety Above All Culture

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**Equal opportunities**

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

**Interested?**

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And wheth