Business Improvement Manager

Primary Details

Time Type: Full time

Worker Type: Employee
- Location: Sydney
- Type: Permanent, full time

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage. We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty. Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The role

To partner with business unit stakeholders to identify & implement BI initiatives. To support QBE Australia’s Executives, formulate & drive Operational Strategy.

How will I help?

A day in the role may look a bit like this;

Strategy and Planning
- Manage strategic imperative outcome
- Review business effectiveness across all functional areas for improvement opportunities
- Successfully support QBE Australia Management & Senior BI Mgrs in developing operational strategy, defining strategic project portfolio & implementing strategic initiatives
- Align ANZO strategic initiatives to support QBE Global strategic imperatives
- Successfully partner with business unit stakeholders to identify and implement BI initiatives to increase QBE operational efficiency

Policy, Process and Procedures
- Compliance with relevant legislation, industry codes and company policies and procedures
- Initiate, facilitate and capitalize on best practices & innovations, such as new technologies and BI management practices
- Successful completion of all required advice and compliance training
- No breaches
- All improvement initiatives comply with the relevant requirements
- Continuous business process improvement that are aligned to improving business unit’s KPIs and can be translated into tangible benefit

Environmental Awareness/Customer Focus
- Lead and facilitate meetings and workshops as part of project management support
- Lead team members to derive trends, conclusions and recommendations based on data and analysis
- Up-Skill / Train Business Sponsors and Business resources in Process Excellence (PE) Principles
- Positive stakeholder feedback
- Alignment of recommendations/project outcome to business KPI target
- PE training prograM/Framework developed
- Business Resources trained in PE principles
- Technical Performance
- Lead the development of operational & organizational design & manage implementation
- Solve business problems, understand the root cause(s) and drive improvements via qualitative & quantitative data
- Conduct primary and secondary research on markets, competitors and customers
- Project charter outlines Business Benefits and is signed off by the business and/or Project objective in alignment to overall QBE’s strategy
- Delivery of effective solutions to problems within specified scope and timeframes
- Effective completion of business cases, cost benefit analysis and business models within specified scope and timeframes

People Management
- Actively coach and mentor Business Analysts and Graduates to ensure optimum performance
- Liaise with BI colleagues across the globe
- Development plans in place for direct reports
- PMP’s completed on time
- Global BI network

What do I need?

To be successful you will have.
- Ability to define and break down complex problems to understand the root cause(s).
- Excellent communicator, with strong facilitation, good negotiation and conflict resolution skills
- Leadership skills
- Ability to Train/Coach staff on PE
- Moderate project management and financial modeling skills
- 4 + years of experience in a commercial BI role
- Experience in leading and managing BI initiatives
- Exposure to business process re-engineering, commercial analysis, development & monitoring of SLAs and developing & executing business transformation
- Desirable: possess General Insurance experience

Preferred Knowledge
- Advanced knowledge of business transformation principles and improvement methodologies
- Lean Six Sigma methodology
- Knowledge of Balance Scorecard
- Relevant tertiary qualifications | Lean Six Sigma Black Belt or Green Belt Certified | Desirable: posses Master of Business Administration | Desirable: posses Lean Six Sigma - Black Belt certification

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbe