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Premium Client Services Coordinator

2 weeks ago

Moorabbin, Australia Prestige Inhome Care Full time

Rewarding, customer focused work.
- A mixture of in-office work and at home after-hours service coverage
- Immediate Start
- Permanent/ Full-Time

Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable

members of our community. We specialise in providing dedicated nurses and professional carers

committed to help people stay in their own home. Our vision is to help people remain in the

comfort, security and familiarity of their own home for as long as possible.

**WHAT’S IN IT FOR YOU?**
- Work close to home, stunning new office in Moorabbin
- Join a secure, growing business with a great reputation in the community and

the industry
- Flexible working arrangements available
- Exciting Reward and Recognition programs
- Regular social events and functions to recognise your hard work
- Health and wellbeing initiatives
- A paid day off for your Birthday
- Fun and enthusiast team culture And the best part of this role is,
- Make an impact - know that through your work you are making a difference in people’s lives

**ABOUT THE ROLE**
The primary focus of this role is to ensure that new and existing Tier 1 & 2 clients’ (i.e. privately funded clients) care needs are met through timely, accurate rostering of care staff who are a ‘best match’ to offer the highest possible level of professional home support.

As part of our Client Services Team, you will use your professional and compassionate customer service skills to support new and existing privately funded clients, and their associated health care providers and direct care staff. The Private Client Services Coordinator is responsible for the smooth

and seamless client experience through attentive and effective communication, as well as role model and support the wider Client Services team in the premium service standard delivery required for these programs.

To succeed, our Client Services Team members are persistent and have impeccable follow through.

Duties will include service coordination i.e. arranging staff rosters, providing support and supervision to a team of direct care staff over the phone, following up on client enquiries, contributing to process development and supporting the selection and onboarding of new care staff. This role works in our Moorabbin Office, an opportunity to be an integral part of team support,

**HOW TO APPLY