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Polar Travel Sales Advisor

3 weeks ago

St Kilda, Australia Quark Expeditions Full time

**The Company**:
Quark Expeditions® is the world leader in polar adventure travel. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travelers; the first to take travelers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark is recognized for its diverse fleet of passenger vessels and offers the widest variety of polar itineraries of any other adventure company.

**The Opportunity**:
The Polar Travel Sales Advisor demonstrates all the competencies and behaviors associated with a successful sales culture. This role would be specifically prospecting for new business, upselling and cross-selling within our existing database of past and current customers delivering results against a quota/target. This role provides focused support to the outside sales teams and advises marketing efforts with more leads, more closed deals, and more revenue. Your achievements are directly linked to Quark Expeditions® top-line growth. This role works closely with the Global Customer Services team and provides exceptional customer service.

**Responsibilities**:
Drive Sales: Sell, Sell, Sell
- Reach monthly sales targets while driving exceptional customer service KPI’s
- Always convert sales leads and opportunities with speed and efficiency whilst following standard operating procedures.
- Upsell and cross
- sell available product
- Offer and sell all ancillary product, e.g. Pre/post, flights and insurance.
- Be an extraordinary partner: connect, convert, customize and retain
- Outbound Relationship calling to travel agents and other prospect lists.
- Listen and ask the right questions to discover the needs of each individual traveller.
- Always perform with the aspiration to providing a trip of a life time and excellent customer service.
- Follow all processes in place for a smooth customer journey.
- Answer customer post sales enquiries via phone and live chat outside of the client services business hours.
- Implement Standard Operating Procedures
- Follow and accurately implement the established Sales framework.
- Maintain high scoring on call observation/scoring sheet.
- Maintain detailed and accurate notes in the Salesforce CRM for successful transition to the Client Service team.

**Skills and Experience**:

- Minimum of 3-year front-line sales experience, motivated by revenue targets and service KPI’s.
- Experience of achieving monthly sales targets within a travel or sales environment.
- Prior Customer Support and/or Customer Success experience.
- Ability to take initiative and expertly direct customer interactions.
- Excellent English communication skills, verbal and written.
- Ability to work varying shifts, weekends and holidays as required.
- Capable to use a variety of computer programs expertly and efficiently.
- Experience of different reservation systems and CRM/ Sales Force preferable.
- Strong organisational and time management skills.
- Ability to work in and with a team.

**Advanced Skills**:

- Validated experience of cross and up selling to customers.
- Ability to handle and resolve conflict and guide customers to efficient solutions.
- Need to have the ability to inspire and be self-motivate.

**Approach**:

- “Hunter” mentality with a consistent track record of success driving sales through a well-adapted process.
- A love of sales, customer service & travel.
- Flexible and energetic, with the ability to work independently as well as in a team environment.
- Resilient with a love of a fast-moving environment.
- Must have a growth mindset and be open to continuous learning.

**Benefits**:

- Competitive salary
- Bonus scheme
- Paid time-off
- Flexible working hours and a hybrid working model
- Wider scope for learning, working with global teams
- Career progression opportunities

We believe people are happier and perform best when they are able to be their true selves, and that complementary teams deliver better results.

Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can thrive. We are committed to motivating change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and accepting diversity in all its dimensions

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