Remote Team Leader

**Job ID**: 294476
- **Date posted**: 17/06/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- Position type: Permanent, Full-time, 76hrs/fortnight
- Internal job title: Remote Team Leader
- Work model: Hybrid - 3 days on-site, 2 days from home, once established in the role.
- Work location: Customer Service Centre (RCMP), Tempe NSW
- Working hours: Monday to Friday, 8:00am-6:00pm, working 1 in 3 weekends.

**About this work area**As a Remote Team Leader (B2B) your responsibilities will include, but are not limited to:

- Leading a team of co-workers in a remote (contact centre-based) setting, focused on selling our product range to business customers — from generating leads to supporting planning and purchasing decisions.
- Contributing to the unit’s business plan and supporting your team to maximise sales performance and meet shared goals.
- Ensuring your team understands how to navigate a business customer journey through an omnichannel retail environment and takes quick, proactive action based on commercial opportunities and customer feedback.
- Strong understanding of our business customers' needs and providing tailored furnishing solutions — including recommending add-on products and using cross-selling and upselling techniques to enhance the customer offer.
- Creating an inspiring and supportive team culture in a remote contact centre setting, while developing trust and strong relationships with both internal teams and external stakeholders to support the overall remote selling function.

As a Remote Team Leader (B2B), you are a confident and capable leader with a passion for furnishings and a strong drive to grow sales through people. You are or have:

- Proven leadership experience, with the ability to guide and support diverse teams in achieving shared goals, ideally within a call centre or remote sales setting.
- A coaching mindset and a genuine desire to help others succeed — you’re skilled at developing people and building high-performing, engaged teams.
- Strong communication and interpersonal skills, enabling you to connect with a wide range of stakeholders and build trust with customers and co-workers alike.
- A strategic and customer-focused approach, tailoring solutions to meet the specific needs of our business customers and supporting your team to do the same.
- A hands-on, organised way of working — you’re comfortable managing competing priorities and leading your team through change.
- A track record of delivering results by setting clear action plans, following up on performance, and driving continuous improvement.
- Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to support planning, reporting, and communication.

**We need people like you**At IKEA, work is so much more than a job. Come join us