B2b Remote Area Manager

**Job ID**: 273455

**Date posted**: 13/02/2025

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight.
- This role is located in our Remote Customer Meeting Point - Tempe Hub
- The internal title for this role is Remote Area Manager.
- This role requires availability to work Monday - Sunday.
- Shift times will range across 7:00am - 10:00pm.
- As our unit store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**
As the B2B Remote Area Manager your responsibilities will include, but are not limited to:

- Contribute to the unit action plan and ensure the team actively works towards maximising sales and achieving agreed goals in our contact centre; The Remote Customer Meeting Point (RCMP).
- Secure that you and your team understand the omnichannel retail environment and act quickly on commercial opportunities and customer feedback.
- Lead, coach and develop a team of Remote Team Leaders promoting individual growth and securing high performance.
- Ensure clear guidelines are communicated to the team to secure best practice.
- Collate and implement feedback from Remote Team Leaders to ensure that key opportunities and challenges within the assigned area are highlighted and addressed to relevant stakeholders.
- Support and contribute with input to the Remote Sales Manager within the assigned area in developing an action plan for executing the strategy to achieve targets.
- Ensure consistent ways of working by conducting Remote Team Leader calibration sessions in order to secure a seamless customer experience.
- Provide an inspiring and motivating environment for your co-workers as well as securing trust and openness with both internal and external stakeholders to help support the remote selling function to achieve its goals and getting the most out of all relationships.

As a B2B Remote Area Manager you are or you have:

- A passion for home furnishing, & Business to Business selling you are energised by sales growth and have a desire to lead and motivate a team of leader to achieve success.
- Experienced in helping others and coaching them to achieve their best, securing competent and high-performing teams is essential.
- An understanding of the Business to Business landscape including project management, project tendering, relationship building & management.
- Excellent communication skills, collaboration, selling skills, the ability to liaise with a range of stakeholders and external partners.
- Building trustful relationships and influencing stakeholders on all levels comes naturally for you.
- Experience in setting & implementing action plans and following up on goals, you can act as a change driver, maximising sales and sustaining long-term profitability within an omnichannel retail landscape.
- A desire and passion to develop the business, utilising approaches to change management to secure organisational growth and change.
- A strategy mindset, tailoring ways to create meaningful business furnishing solutions to our customer through your team.
- Proficient in Microsoft Office Suite tools such as Excel and PowerPoint.