Client Service Officer

Division: Northern CPPYJ- Location: Lismore, NSW, AU, 2480- Req ID: 59296**Client Service Officer - Talent Pool**
- **Location: Lismore, Grafton, Tweed Heads, and other surrounding areas in NNSW region**:

- **Clerk Grade 2/4, Base Salary range $71,926 - $83,211 pa plus superannuation & annual leave loading**:

- **Temporary Roles
- and conversion to ongoing if there are vacancies.**:

- **Suitable applicants will be provided with an employment contract timeframe**:

- **Opportunities to get Certificate IV Social Housing through TAFE NSW**:

- **Opportunities for learning, development, and internal career progression.**:

- **Generous leave entitlements including Flex Leave**:

- **Flexible working conditions is available to work from home part-time and where it meets business needs.**

**_We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups._**

**About the work**

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**What you will do**

As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will have a strong client focus and a commitment to culturally sensitive customer service. You will be enthusiastic about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

**Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies online systems and online forms.
- Working with complex clients and managing competing work priorities.
- Working alongside specialist Homelessness Services and other Government and non
- Government agencies

**Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Managing temporary accommodation assessments and other housing products and services.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Working with complex clients managing competing work priorities.
- Using a range of technologies, online systems, and online forms.
- Supporting outreach services in local communities and homelessness initiatives.
- Working alongside specialist Homelessness Services and other Government and non
- Government agencies

**Essential Requirements**
- Possession of a minimum Provisional 2 NSW Driver’s Licence

**If you require any further information about the role please refer to **the role description**.**
- Ability to work independently and manage your own work. Including working both independently and within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence, and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.

**What we can offer you**
- Opportunities for learning, development, and internal career progression.
- DCJ invests in the professional development of their employees.
- Role specific training is available to all new employees to support them to feel confident in the work they do.
- Generous salary
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Flexible work practices

**How to Apply**
- Attach a resume (**maximum 2 pages)** and a cover letter (**maximum 1 page, 2 to 3 paragraphs**) outlining how you meet the requirements and capabilities of this role as well as providing answers to the pre-screening question as specified in the **role description**.
- Please provide an example of when you have prov