Service Desk Officer

TAFE NSW Life-Changing Careers

Service Desk Officer

Location Negotiable across NSW (pending campus availability)

2 x Temporary Full-time opportunities until June 2027

$105,113 package includes salary ($88,146 - $92,609), employer's superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About the role

The Service Desk Officer plays a key role in supporting geographically dispersed staff, students, and stakeholders by providing a mix of virtual, on-site, and field support. You will deliver tiered responses through the Digital Solutions Group to listen, diagnose, and resolve a wide range of client requests - from intermittent issues to complex challenges.

About You

You're a service-focused individual who thrives on helping others. Confident in providing technical assistance virtually and on site, you put customers at the heart of your work, responding promptly and effectively to their needs. You're skilled at identifying issues, resolving them efficiently, and documenting solutions to improve future service delivery.

You're a strong communicator who values collaboration and teamwork. You know how to explain technical concepts in everyday language, making IT accessible to everyone. Your commitment to clear documentation and continuous improvement helps elevate the service experience for all.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now

Applications close 11.55pm AEST Tuesday 9 September 2025

To apply for this role, click on 'apply now' and provide:

• Your current resume
• If applicable - Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question: What is the best customer service you've ever received? How did you take inspiration from that interaction and apply it in your daily work, and how does this support a culture of quality customer service in an organisation?

General recruitment and adjustment enquiries: contact Shay El-ardenli, Talent Acquisition Advisor via email at or

Role-specific enquiries: contact Keely Godwin, Service Desk & Field Support Specialist, , and

For helpful insights into preparing your application, TAFE NSW's recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

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