Service Centre Manager

3 hours ago

Joondalup, Australia Royal Automobile Club of WA Full time

RAC Auto Services is seeking a dedicated and experienced Service Centre Manager to lead their automotive service team in Joondalup. This is an exciting opportunity for someone with a background in the automotive industry who is passionate about delivering quality service, optimising operational performance, and supporting team development.

What will you be doing?

You strive to grow and develop the overall operational performance of the automotive centre in line with our Auto Services strategic plan. In addition, you lead a small professional team of Service Advisors', Team Leader (Workshop Foreman) and Detailer/Driver.

Responsibilities include:

- Ownership of the Centre’s key performance indicators, including revenue, profitability, quality assurance, compliance management
- Management and monitoring of health, safety and environment compliance
- Performance planning and management of staff in accordance with RAC policies and procedures
- Providing customer and member service excellence
- Optimisation and growth of the existing client base
- Review, recommend and implement operational improvements to ensure efficient operations
- Inventory/stock/equipment management
- Escalation points for customer feedback
- Participation in retention, recruitment and selection activities

Reporting to the Operations Manager, this position is offered on a permanent, full-time basis.

What are we looking for in you?

You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:

- A sound level of sales and business acumen
- Proven experience in growing an existing client base
- A high level of both written and verbal communication and relationship management skills
- Strong problem solving, conflict resolution and decision-making skills
- Well-developed organisational and planning skills, along with an ability to multi-task
- Experience coaching and developing staff and creating a highly engaged work culture

What can we offer you?
- A competitive base salary plus Super and lucrative quarterly incentive structure
- A yearly travel allowance up to $5000.00
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- In-house Health and Wellness programs and Platinum WorkSafe Certification
- Ongoing development opportunities
- An active social club

Diversity & Inclusion:
#LI-LJ1

  • Manager, Communications Centre

    1 week ago

    Joondalup, Australia Edith Cowan University Full time

    $136,958 to $143,228 pa (HEW 9) Ongoing, full-time, Joondalup campus Growth, Engagement and Marketing Joondalup campus $136,958 to $143,228 pa (HEW 9) Ongoing, full-time Edith Cowan University Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible...

  • Manager, Communications Centre

    6 days ago

    Joondalup, Australia Edith Cowan University Full time $136,958 - $143,228 per year

    $136,958 to $143,228 pa (HEW 9)Ongoing, full-time, Joondalup campusOpen to candidates with relevant working rightsGrowth, Engagement and MarketingJoondalup campus$136,958 to $143,228 pa (HEW 9)Ongoing, full-timeEdith Cowan UniversityAre you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At...

  • Centre Administrator

    1 week ago

    Joondalup, Australia Autism Association Full time

    **About Us** The Autism Association is one of Australia’s largest not-for-profit Autism specific service providers, and the only specialist organisation providing a full range of services from early childhood through to adulthood in Australia. Together we are inspired every day to make a difference to the lives of individuals with Autism. We are a...

  • Centre Coordinator

    2 weeks ago

    Joondalup, Australia Ngala Community Services Full time $90,000 - $120,000 per year

    CENTRE COORDINATOR• Permanent Full-Time opportunity• Located in JoondalupABOUT THE CENTRENgala Early Learning Joondalup is a well-established Centre located near Joondalup Hospital and Edith Cowan University. The Centre offers a beautiful and welcoming environment where children thrive in spacious indoor and outdoor play areas, with an embedded arts...

  • Sales & Service Manager

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Sales & Service Manager - Contact centre - Strategic and operational leadership role within our WA based contact centre - Hybrid working with Joondalup and West Perth and work from home options - Competitive salary and iconic member benefits you already know and love! Our Sales and Service contact centre support over 1.2 million RAC members providing...

  • Communications Centre Officer

    1 week ago

    Joondalup, Australia Edith Cowan University Full time

    $77,040 to $82,054 pa (HEW 4) Full time, ongoing, Joondalup and City Campus Growth, Engagement and Marketing Communications Centre Joondalup and City Campus $77,040 to $82,054 (HEW 4) Full time, Ongoing Edith Cowan University Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU...

  • Communications Centre Officer

    2 weeks ago

    Joondalup, Australia Edith Cowan University Full time $70,000 - $90,000 per year

    $77,040 to $82,054 pa (HEW 4)Full time, ongoing, Joondalup and City CampusOpen to candidates with relevant working rightsGrowth, Engagement and MarketingCommunications CentreJoondalup and City Campus$77,040 to $82,054 (HEW 4)Full time, OngoingEdith Cowan UniversityAre you ready to belong to a dynamic community where courage, creativity, and optimism are...

  • Communications Centre Officer

    6 days ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...

  • Communications Centre Officer

    6 days ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Within the Communications Centre, we have a service dog in our office environment. All staff employed...

  • Customer Service Officer

    1 week ago

    Joondalup, Australia Lendlease Full time

    Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate weekends and alternate Thursday nights. Additional shifts during the week will...