Communications Centre Officer

$77,040 to $82,054 pa (HEW 4)
Full time, ongoing, Joondalup and City Campus
Growth, Engagement and Marketing
Communications Centre
Joondalup and City Campus
$77,040 to $82,054 (HEW 4)
Full time, Ongoing
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.
Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.
About the Opportunity
At Edith Cowan University (ECU), we believe education transforms lives, and that transformation often begins with a single conversation.
**You’ll also enjoy**:
Variety and purpose — every day brings new conversations and the chance to make a difference.
A supportive, high-energy team — we celebrate wins, share knowledge, and genuinely have each other’s backs.
Growth opportunities — structured training, mentoring, and exposure to campaigns and projects that help you build transferable skills across higher education and marketing.
An environment that values heart and hustle — we’re here to help students, but we’re also here to help you grow.
This is an exciting opportunity to join a team that’s redefining what exceptional, human-centred service looks like in the higher education space.
About you
You thrive in a fast-paced, collaborative environment and have a knack for quickly building rapport. You’re not afraid to ask questions, seek clarity, or go the extra mile to find the right answer.
**To succeed in this role, you’ll bring**:
Strong communication and interpersonal skills, with the ability to connect with a wide range of people.
A customer-first mindset — you understand that service excellence is about empathy, accuracy, and follow-through.
Confidence using technology, including CRM or student management systems, and an ability to adapt to new tools quickly.
Resilience and positivity — you handle pressure with calm and humour, and you bounce back quickly.
A love of learning — you enjoy developing new knowledge and being part of a team that continuously improves.
Previous experience in higher education, customer service, or sales is highly regarded, but above all, we’re looking for people with the right attitude, energy, and values.
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Application Process
Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages addressing the above key selection criteria.
Advert Closure
Applications close Thursday 13th November 2025 at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
Position description